E-commerce Operations Specialist - Nestlé Middle East

E-commerce Operations Specialist - Nestlé Middle East; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Nestlé Middle East is seeking an experienced E-commerce Operations Specialist to manage the day-to-day content and digital channel activities, ensuring optimal user experience and conversion across our online platforms.

You will lead campaign launches, coordinate content adaptation, and work with markets to deploy new features while monitoring technical trends to stay ahead in digital innovation.

Qualifications

• 4 years’ experience in web mastering / eCommerce platforms management (including mobile).
• Strong experience in website running (Content Management, Merchandising, A/B testing & personalisation).

Responsibilities

• Manage day-to-day content activities of digital channels (Website, Mobile app, social) to ensure best user experience.
• Coordinate seamless launches for global and local online campaigns, including content sharing and promo rule setup.
• Optimize user experience to increase conversion.
• Support best-in-class customer experience through feature implementation, campaigns integration and platform roll-out.
• Share best practices across markets and provide trainings on new features.
• Ensure website stability, report issues, and manage tickets with agencies/DSU while following SLAs.
• Log feature requests to the development agency and manage release/testing processes.

Skills

Web mastering

eCommerce platforms

Content Management

A/B testing

Personalisation

Job description

Job overview

Be a part of Nestlé. Be a force for good.

Help us make a real difference on a global scale. With a presence in almost 190 countries, we’re dedicated to our purpose of unlocking the power of food to enhance quality of life for everyone. Whether you're starting or continuing your career, explore how you can work with us.

Position Summary

The eCommerce Operations Specialist will manage the day‑to‑day content related activities of the digital channels (Website, Mobile app, social…) by ensuring eCommerce boutiques provide the best user experience to convert visitors into satisfied customers and contributing to the overall objective of providing best‑in‑class digital user experience across eCommerce boutiques.

A day in the life of…

• Ensuring a seamless launch for all global and local online campaigns: Sharing the product content (descriptions, translations, resized images, adapted banners) with the markets, and making sure products and campaigns are set up correctly and supporting markets to set up promo rules.
• Optimise the user experience to increase conversion.
• Contribute to the best‑in‑class customer experience objective: Manage campaigns integration, new features implementation and platform roll‑out. You will also monitor the digital technical trends, new features and/or technology to stay on top of digital innovation.
• Enhance the eCommerce capabilities of the market teams: Sharing best practices from other markets and training markets on managing newly launched features, and refresher trainings on existing features.
• Ensure website stability & report any issues: Supporting markets with website related issues, and raising tickets to the relevant teams when needed (agency/DSU). Will also make sure SLAs are followed.
• Channel markets' requests to the development agency: Logging new feature requests and prioritising them accordingly and release process management (testing, liaising with agency & markets).
• Managing periodic security scans for websites & ensuring compliance with Nestle standards.

What will make you successful

• 4 years’ experience in web mastering / eCommerce platforms management (including mobile).
• Strong experience in website running (Content Management, Merchandising, A/B testing & personalisation).