Ecommerce Operations & Content Specialist

E-commerce Operations Specialist - Nestlé Middle East; Dubai; Hybrid; AED 180,000 - 240,000; Full time

Job summary

Nestlé Middle East is seeking an experienced E-commerce Operations Specialist to manage the day-to-day content and digital channel activities, ensuring optimal user experience and conversion across our online platforms.

You will lead campaign launches, coordinate content adaptation, and work with markets to deploy new features while monitoring technical trends to stay ahead in digital innovation.

Qualifications

• 4 years’ experience in web mastering / eCommerce platforms management (including mobile).
• Strong experience in website running (Content Management, Merchandising, A/B testing & personalisation).

Responsibilities

• Manage day-to-day content activities of digital channels (Website, Mobile app, social) to ensure best user experience.
• Coordinate seamless launches for global and local online campaigns, including content sharing and promo rule setup.
• Optimize user experience to increase conversion.
• Support best-in-class customer experience through feature implementation, campaigns integration and platform roll-out.
• Share best practices across markets and provide trainings on new features.
• Ensure website stability, report issues, and manage tickets with agencies/DSU while following SLAs.
• Log feature requests to the development agency and manage release/testing processes.

Skills

Web mastering

eCommerce platforms

Content Management

A/B testing

Personalisation

Job description

Nestlé Middle East is seeking an experienced E-commerce Operations Specialist to manage the day-to-day content and digital channel activities, ensuring optimal user experience and conversion across our online platforms.

You will lead campaign launches, coordinate content adaptation, and work with markets to deploy new features while monitoring technical trends to stay ahead in digital innovation.