Duty Manager: Guest Experience & Operations

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 168,000 - 264,000; Full time

Job summary

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Duty Manager to oversee hotel operations in the absence of the Front Office Manager. You will interact with guests, coordinate departments and ensure safety and service standards across the property.

The role requires a Bachelor’s degree in Hotel Management/Business Administration, 3 years in Front Office/Guest Service with supervisory experience, and fluent English. Other languages are a plus.

Qualifications

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including supervisory/executive level experience.
• Must speak fluent English. Other languages preferred.

Responsibilities

• Work under the general direction of the Front Office Manager and within IHG policies and procedures.
• Coordinate and oversee all hotel operations in the absence of the Front Office Manager.
• Ensure safety and security of guests.
• Accurate and timely completion of the night audit during night hours.
• Engage and ensure guest satisfaction at all touch points.
• Establish a closed network of communication with other departments by touring guest touch points.

Skills

Front Office

Guest Service

Supervisory

Executive experience

English fluency

Education

Bachelor’s degree in Hotel Management/Business Administration

Job description

Holiday Inn & Staybridge Suites Dubai Business Bay is seeking an experienced Duty Manager to oversee hotel operations in the absence of the Front Office Manager. You will interact with guests, coordinate departments and ensure safety and service standards across the property.

The role requires a Bachelor’s degree in Hotel Management/Business Administration, 3 years in Front Office/Guest Service with supervisory experience, and fluent English. Other languages are a plus.