Duty Manager

Sofitel; Ras Al Khaimah; On-site; AED 201,000 - 335,000; Full time

Job summary

The Sofitel Al Hamra Beach Resort in Ras Al Khaimah, UAE is seeking an experienced Duty Manager to oversee daily operations, lead a diverse team with empathy and authority, and ensure exceptional service across all departments.

You will manage shifts, supervise staff, handle guest inquiries, participate in briefings, monitor performance metrics, and coordinate with departments to deliver seamless guest experiences while maintaining safety and standards.

Qualifications

• Diploma in Hospitality Management or related field.
• Minimum 3 years in hospitality operations or hotel management.
• Experience in shift management and team supervision.
• Proficient PMS and hotel operations software.
• Strong communication and interpersonal skills.
• Financial acumen with revenue management knowledge.
• Knowledge of health, safety and regulatory requirements.
• Willingness to work 24/7 roster (nights, weekends, holidays).

Responsibilities

• Supervise operational teams across all departments and coach staff.
• Lead daily operations during shifts and ensure efficiency.
• Handle guest inquiries and resolve complaints with professionalism.
• Conduct team briefings and communicate hotel updates.
• Make decisive operational decisions and manage crises.
• Monitor metrics, revenue reconciliation, and budgets.
• Coordinate with all hotel departments for seamless guest experiences.
• Assist with roster planning and scheduling within labor budget.
• Support recruitment, onboarding, training, and development.
• Ensure compliance with health, safety and company policies.
• Monitor equipment and facilities and report maintenance.
• Participate in continuous improvement initiatives.
• Work flexible 24/7 shifts as required.
• Foster inclusive, high-performing team culture.

Skills

Leadership

Crisis management

Communication

Customer service

Financial acumen

PMS proficiency

Team supervision

Education

Diploma in Hospitality Management

Tools

PMS software

Microsoft Office

Job description

Job Description

We are seeking an experienced and detail-oriented Duty Manager to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. In this pivotal role, you will oversee daily operations, lead our team with empathy and assertiveness, and ensure exceptional service delivery across all departments. As a Duty Manager, you will be the backbone of our organization during your shifts, making decisive decisions, resolving challenges efficiently, and fostering a collaborative environment where excellence thrives.

• Supervise and support operational teams across all departments, providing coaching and mentorship to ensure consistent service excellence and adherence to company standards
• Lead and manage daily operations during assigned shifts, maintaining organizational efficiency and responding promptly to operational needs
• Handle guest inquiries, requests, and complaints with empathy and professionalism, ensuring timely and satisfactory resolution while maintaining transparent communication
• Conduct team briefings and departmental meetings to communicate hotel updates, policies, and procedures effectively
• Make decisive operational decisions and manage crisis situations with resilience and analytical thinking, prioritizing guest safety and satisfaction
• Monitor and analyze operational metrics, revenue reconciliation, and financial procedures to support organizational goals
• Coordinate seamlessly with all hotel departments to ensure smooth operations and integrated guest experiences
• Assist with roster preparation and scheduling to meet operational requirements while maintaining labor budget efficiency
• Support recruitment, onboarding, training, and performance development initiatives for team members
• Ensure compliance with health, safety, privacy regulations, and company policies across all operational areas
• Monitor equipment and facilities, reporting maintenance requirements promptly to prevent service disruptions
• Participate in continuous improvement initiatives and contribute innovative solutions to enhance operational efficiency
• Work flexible 24/7 shifts as required to maintain round-the-clock operational excellence
• Foster an inclusive, positive, and high-performing team culture that motivates staff and promotes professional growth

Company Description

Sofitel Al Hamra Beach Resort

Qualifications

• Diploma in Hospitality Management, Business Administration, or related field (preferred)
• Minimum 3 years of relevant experience in hospitality operations, hotel management, or similar corporate operational environment
• Proven experience in shift management, team supervision, and leadership within a fast-paced operational setting
• Strong proficiency with property management systems (PMS) and hotel operational software
• Excellent working knowledge of Microsoft Outlook and Microsoft Office suite
• Exceptional communication and interpersonal skills with the ability to interact effectively with diverse teams and guests
• Demonstrated crisis management and problem-solving abilities with strong analytical skills
• Financial acumen with understanding of revenue management, reconciliation, and budget management
• Knowledge of health, safety, compliance, and regulatory requirements in hospitality operations
• Strong organizational and time management skills with the ability to prioritize multiple tasks efficiently
• Ability to work flexible 24/7 roster schedules, including nights, weekends, and holidays
• Conflict resolution and negotiation skills with a customer-focused mindset
• Proficiency in incident reporting, documentation, and record-keeping
• Resilience, adaptability, and the ability to remain composed under pressure
• Commitment to continuous learning and professional development