ASSISTANT FRONT OFFICE MANAGER

Anantara Group; Dubai; On-site; AED 180,000 - 360,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Front Office leader to supervise department operations, implement staff training, and ensure high guest satisfaction at a luxury property in Dubai.

You will coordinate with housekeeping, room service and guest relations, while driving upsell initiatives and maintaining up-to-date knowledge of hotel services and promotions. This role emphasizes leadership and service excellence within a thriving resort environment.

Qualifications

• Assist the preparation of the Front Office team budget.
• Plan and implement training plans for all Front Office team members.
• Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.

Responsibilities

• Supervise the functioning of all departmental team members and facilities.
• Maximize quality levels of product and service, and guest satisfaction.
• Ensure SOPs are adhered to by training all team members and monitoring performance.
• Drive the implementation of sales and promotional programmes of the hotel.
• Drive Upselling within the property and coordinate with housekeeping, room service and guest relations.
• Provide coaching and guidance to associates and keep them updated on hotel products, services and promotions.

Job description

Job Location: Anantara The Palm Dubai Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Planning and Organising:

• Assist the preparation of the Front Office team budget.
• Plan and implement training plans for all Front Office team members.
• Conduct regular associate training, and monitor its success. This will involve training in both IT systems and guest-service procedures.
• Maintain full knowledge of the Property Management and Call Centre computer systems.

Operations Supervise the functioning of all departmental team members and facilities.

• Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
• Ensure that all Standard Operating Procedures are being adhered to, by training all team member and monitoring their performance.
• Continue to capture best current practice in new LSOPs relating to front office operation.
• Drive the implementation of all sales and promotional programmes of the hotel.
• Take personal responsibility for driving Upselling within the property.
• Monitor daily arrivals and action as appropriate for any VIP or special request.
• Liaise with housekeeping, room service and guest relations where necessary to complete the action.
• Develop and maintain a motivational working environment within the department.
• Provide coaching and counseling, support and guidance to the associates as required.
• Ensure associates are up-to-date with current information and data of the hotel products and services including room types, rates, features and facilities, food and beverage outlets & promotions, spa and health club, and other services and facilities.
• Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
• Provide assistance to local representatives of tour operators and travel agencies.

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Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.

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