Duty Manager

Rhg; Dubai; On-site; AED 45,000 - 50,000; Full time

Benefits offered by this job

Accommodation

Transportation

Meals provided

Medical insurance

Annual leave

Flight ticket

Job summary

Radisson Dubai Damac Hills is seeking a Duty Manager to lead and develop the Front Office team while ensuring top-tier guest experiences. You will maintain service standards, train new joiners, and collaborate with other departments to deliver seamless, memorable stays.

This role emphasizes a hands-on, proactive approach, strong communication, and a commitment to hospitality excellence, with opportunities for career growth within the Radisson brand.

Qualifications

• Experience in Front Desk for at least 1 year in the same capacity.
• Pro-active with a hands-on approach.
• Strong communication and listening skills.
• Personal integrity and ability to work in a high-excellence environment.

Responsibilities

• Ensure guests are treated efficiently and that Radisson standards are met.
• Train, coach and mentor new joiners.
• Coordinate with departments to enhance guest satisfaction.
• Assist in room inventory and maximize occupancy with up-selling.
• Oversee front desk, concierge, and related service levels to optimize hotel performance.

Job description

We are currently seeking a Duty Manager to join our vibrant team. At Radisson Dubai Damac Hills, we are in search of individuals who go beyond the resume - those with character, skills, talents, and a passion for creating memorable experiences.

Responsibilities

• Ensure all guests are being treated in an efficient and courteous manner and that all Radisson standards are met
• Responsible for training, coaching and mentoring new joiners
• Ensure all Front Office quality standards are complied with and that policies and procedures are consistently in check
• Coordinate activities with other departments in order to facilitate increased levels of communications and guest satisfaction.
• Assist in the daily maintenance of room inventory to achieve optimal levels of revenues while maintaining high levels of guest experience
• Supervise the activities and the service levels of the concierge, one touch service, and front desk divisions to maximize the use of Hotelkit in the property.
• Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized and meeting all Radisson standards.
• Drive Radisson brand standard programs with continuous training and initiatives within the Front Office team.
• Drives the Front Desk Up-selling Program
• Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
• Develop potential of others through training, coaching and development opportunities
• Takes an active role in ensuring that teams demonstrate and drive the Radisson Brand initiatives and deliver the brand Commitment.
• Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Maintain good communication and working relationships with all hotel departments
• Participates in developing new initiatives to enhance guest experience
• Work effectively with colleagues from different viewpoints, cultures and countries
• Assist the Director of Rooms to ensure a correct and smoothly operating department.

Compensation & Benefits

• Competitive salary package - AED 4,000 - 4,500
• Service Charge Average - AED 700
• Accommodation and transportation provided (Al Khail Gate)
• Duty meals provided
• Medical insurance provided
• Annual leave and yearly flight ticket as per company policy
• Career growth opportunities within the organization

Experience / Requirements

Experience in Front Desk for at least 1 year in the same capacity

• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments

Why Join Radisson Hotel Group?

Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.

Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development -helping you reach your full potential.

Experience the Team Spirit - Join a workplace that's inclusive, fun, and meaningful . We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives .

Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference -in hospitality, your community and beyond.

Enjoy Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding!

Join us in shaping the future of hospitality!

We welcome applicants from all backgrounds, abilities, and experiences . If you need any adjustments during the application process, please let us know.