Front Office Supervisor

Radisson Hotel Group; Dubai; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Up to 53% off your stay at Radisson Hotels

30% off for Friends & Family

Exclusive Discounts on Food & Beverage, Spa and more

Job summary

Radisson Hotel Group is seeking a Front Office Supervisor to join the vibrant team at Park Inn by Radisson, Dubai Motor City. This position requires proven experience and skills in leadership and guest service to enhance the overall guest experience.

The ideal candidate will assist in running the front office department, ensuring high standards. Additional benefits include discounts at Radisson hotels globally. Candidates from all backgrounds are encouraged to apply.

Qualifications

• Proven experience in a front office position, ideally within a hotel environment.
• Ability to adapt to changing service environments.
• Good leadership skills with a hands-on approach.

Responsibilities

• Assist in the smooth running of the front office department.
• Lead and collaborate with the team to maximize guest satisfaction.
• Support and deliver on the strategies of the front office department.

Skills

Leadership skills

Guest service

Problem-solving

Microsoft Office

Job description

Job Description

We are currently seeking a Front Office Supervisor to join our vibrant team at Park Inn by Radisson, Dubai Motor City.

Responsibilities

• Assist in the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the front office department, taking ownership for assigned areas of responsibility and deputizing for the Head of Department in their absence.
• With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
• Collaborate with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained.
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
• Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Qualifications

• Proven experience in a front office position, ideally within a hotel environment
• Ability to adapt to changing service environments
• Good leadership skills with a hands‑on approach and lead‑by‑example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively across functions and cultures
• Skilled with Microsoft Office software, especially in Excel
• An open, positive and communicative personality
• Ability to handle multiple challenging priorities and assignments

Benefits

• Enjoy up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
• Guaranteed minimum of 30% off for your Friends & Family
• Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.