Dubai Store Operations Lead | Drive Sales & Service

GMG Gulf; Dubai; On-site; AED 100,440 - 145,080; Full time

Benefits offered by this job

Opportunity to work with a leading global retail group

Career growth within a structured organization

Supportive team environment

Job summary

GMG Gulf in Dubai is seeking a Store Operations Manager to lead daily retail store activities, ensuring operational excellence and superior customer engagement. The role requires strong leadership skills, a focus on sales performance, and adherence to GMG retail standards.

The ideal candidate has experience in retail operations, a sales-driven mindset, and exemplary customer service skills. This full-time position offers the opportunity to grow within GMG's expanding retail operations.

Qualifications

• Previous experience in retail store operations or store management.
• Strong customer service and sales‑driven mindset.
• Ability to manage store operations in a fast‑paced retail environment.
• Good communication and interpersonal skills.
• Strong attention to detail and operational discipline.
• Ability to handle customer issues calmly and professionally.

Responsibilities

• Manage daily store operations to achieve operational and commercial objectives.
• Greet customers and explain product features and benefits.
• Advise customers on suitable product ranges based on their needs.
• Ensure compliance with loss prevention and cash handling procedures.
• Execute seasonal layouts and sale setups in line with brand merchandising guidelines.

Skills

Retail store operations management

Customer service and sales support

Stock control and inventory coordination

Merchandising execution

Cash handling and loss prevention

Team supervision and coaching

System-based stock and sales reporting

Job description

GMG Gulf in Dubai is seeking a Store Operations Manager to lead daily retail store activities, ensuring operational excellence and superior customer engagement. The role requires strong leadership skills, a focus on sales performance, and adherence to GMG retail standards.

The ideal candidate has experience in retail operations, a sales-driven mindset, and exemplary customer service skills. This full-time position offers the opportunity to grow within GMG's expanding retail operations.