Dubai Luxury Resort Night Front Desk Agent

Bulgari Hotels and Resorts; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Bulgari Hotels and Resorts, developed in partnership with Marriott International, seeks a Front Desk Clerk in Dubai to greet guests, confirm reservations, assign rooms, and issue keys. You will process room charges, payments, and check-outs while delivering exceptional service.

Responsibilities include coordinating with housekeeping, handling guest inquiries, and balancing cash at shift end in a luxury, guest-focused environment. Professional appearance and confidentiality are essential.

Qualifications

• Education: High school diploma or GED.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Balance and drop receipts according to Accounting specifications.

Education

High school diploma or GED

Job description

Bulgari Hotels and Resorts, developed in partnership with Marriott International, seeks a Front Desk Clerk in Dubai to greet guests, confirm reservations, assign rooms, and issue keys. You will process room charges, payments, and check-outs while delivering exceptional service.

Responsibilities include coordinating with housekeeping, handling guest inquiries, and balancing cash at shift end in a luxury, guest-focused environment. Professional appearance and confidentiality are essential.