Night Bellman: Luxury Guest Concierge & Luggage Support

Bulgari Hotels and Resorts; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Bulgari Hotels and Resorts in Dubai seeks a dedicated guest services associate to greet guests, assist with luggage, and guide them to rooms. You will inform guests about amenities, arrange transportation, and maintain a professional presence that reflects the Bulgari brand.

The role emphasizes high quality service, teamwork, and adherence to Marriott-linked standards while welcoming diverse guests in a luxury setting.

Qualifications

• Education requirement: High school diploma or GED.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Greet and escort guests to rooms.
• Open doors and assist guests entering and leaving property.
• Inform guests about amenities, services, hours of operation, and local areas of interest.
• Identify and explain room features to guests (e.g., mini-bar, in-room safe).
• Transport luggage to and from rooms and assist with storage.
• Assist guests with loading/unloading luggage and with vehicle entry/exit.
• Provide directions and arrange transportation for guests; log requests.
• Communicate parking procedures and act with professional etiquette.
• Maintain professional appearance and confidentiality; develop positive relationships.
• Follow policies and report accidents or unsafe conditions to supervisor.

Skills

Guest service

Communication

Professionalism

Disability assistance

Education

High school diploma or GED

Job description

Bulgari Hotels and Resorts in Dubai seeks a dedicated guest services associate to greet guests, assist with luggage, and guide them to rooms. You will inform guests about amenities, arrange transportation, and maintain a professional presence that reflects the Bulgari brand.

The role emphasizes high quality service, teamwork, and adherence to Marriott-linked standards while welcoming diverse guests in a luxury setting.