Dubai Luxury Hotel Reservations Specialist

IHG; United Arab Emirates; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading hotel group in the United Arab Emirates seeks a Cluster Reservations Agent to manage reservations, promote hotel services, and maintain high customer satisfaction. You will handle bookings via various channels, require at least one year of hotel experience, and possess strong English proficiency. The ideal candidate is motivated and able to work both independently and as part of a team. We offer a competitive salary, room discounts, and a culture that promotes diversity and well-being.

Benefits

Competitive salary

Room discounts

Training and development opportunities

Qualifications

• Minimum 1 year of front office or reservations experience.
• Intermediate knowledge of Microsoft Office required.
• Advanced proficiency in English for communication.

Responsibilities

• Sell IHG products and services using upselling techniques.
• Process reservations and manage amendments effectively.
• Maintain knowledge of special rates and promotions.

Skills

Front office or reservations experience

Intermediate knowledge of Microsoft Office

Advanced English (writing and speaking)

Knowledge of Opera

Knowledge of Arabic

Ability to work independently

Ability to lead and motivate

Job description

A leading hotel group in the United Arab Emirates seeks a Cluster Reservations Agent to manage reservations, promote hotel services, and maintain high customer satisfaction. You will handle bookings via various channels, require at least one year of hotel experience, and possess strong English proficiency. The ideal candidate is motivated and able to work both independently and as part of a team. We offer a competitive salary, room discounts, and a culture that promotes diversity and well-being.