Dubai Luxury Guest Experience Specialist

Delano Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Delano Dubai is seeking a Guest Experience Specialist to be at the heart of the guest journey, delivering thoughtful, personalised experiences from arrival through departure. You will anticipate needs, build genuine connections, and ensure every interaction reflects the warmth, sophistication, and distinctive spirit of the DELANO brand.

Based on Bluewaters Island, you will coordinate requests, offer local recommendations, manage VIP service and collaborate with Front Office, F&B, Housekeeping,

Qualifications

• Luxury hospitality experience in guest relations or concierge roles.
• Strong interpersonal and communication skills for diverse guests.
• Ability to anticipate needs and deliver personalised experiences with discretion.

Responsibilities

• Welcome and engage guests with warmth and personal touches throughout their stay.
• Support a seamless guest journey from pre-arrival to departure, anticipating needs and enhancing the stay.
• Coordinate restaurant reservations, transportation, celebrations, tours and other guest arrangements.

Skills

Luxury Experience

Guest Engagement

Personalised Service

Destination Knowledge

Service Recovery

Attention to Detail

Cross-Department Collaboration

Brand Standards

Hospitality Education

Education

Bachelor’s degree in Hospitality Management

Job description

Delano Dubai is seeking a Guest Experience Specialist to be at the heart of the guest journey, delivering thoughtful, personalised experiences from arrival through departure. You will anticipate needs, build genuine connections, and ensure every interaction reflects the warmth, sophistication, and distinctive spirit of the DELANO brand.

Based on Bluewaters Island, you will coordinate requests, offer local recommendations, manage VIP service and collaborate with Front Office, F&B, Housekeeping,