Dubai IT Support Engineer - L1/L2 Troubleshooter

Vrinda Global; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

Vrinda Global in Dubai, UAE, is seeking an IT Support Engineer with 1-5 years of experience to provide hands-on support for hardware, software and network issues in a manufacturing/building materials environment.

You will troubleshoot desktops, laptops, printers and peripherals; manage Microsoft 365, Outlook, and Teams; and handle VPN and connectivity challenges. A Bachelor’s degree or Diploma in IT/CS is required.

Qualifications

• Bachelor's degree or Diploma in IT/CS
• 1-5 years IT support experience
• Strong troubleshooting and problem-solving skills
• Good knowledge of Windows, Microsoft 365, networking and IT hardware

Responsibilities

• Provide L1/L2 IT support to users for hardware, software, network and system-related issues.
• Troubleshoot desktops, laptops, printers, operating systems and IT peripherals.
• Manage Microsoft 365, Outlook, Teams, user accounts and access-related issues.
• Troubleshoot basic LAN/WAN, Wi‑Fi, VPN and connectivity issues.
• Install, configure and maintain IT hardware, software and applications.

Skills

Troubleshooting

Problem-solving

Networking

Windows

Microsoft 365

IT hardware

Education

Bachelor's degree / Diploma in IT or Computer Science

Tools

Microsoft 365

Outlook

Teams

VPN

LAN/WAN

Wi‑Fi

Job description

Vrinda Global in Dubai, UAE, is seeking an IT Support Engineer with 1-5 years of experience to provide hands-on support for hardware, software and network issues in a manufacturing/building materials environment.

You will troubleshoot desktops, laptops, printers and peripherals; manage Microsoft 365, Outlook, and Teams; and handle VPN and connectivity challenges. A Bachelor’s degree or Diploma in IT/CS is required.