Dubai Country Ops Director - Ride-Hail & Growth

GSM - Green SM; Dubai; On-site; AED 450,000 - 900,000; Full time

Job summary

Xanh SM in Dubai is seeking a Country Operations Director to oversee all operational aspects of our ride-hailing services in the UAE. You will develop and execute the country’s operational strategy, drive efficiency, scale processes, and ensure profitable operations in a dynamic market.

Reporting to the CEO and Regional Director, you will lead a high-performing team, manage partnerships, and monitor KPIs to fuel growth and operational excellence across driver, rider, fleet, and customer service

Qualifications

• 7–10 years of experience in operations management in ride-hailing/transport/logistics.
• Proven track record of leading large-scale operations, driving growth.
• Strong leadership and people management, building high-performing teams.
• Deep knowledge of the ride-hailing market and local regulatory landscape.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong understanding of data analytics, performance metrics, and financial management.
• Exceptional communication and interpersonal skills, with the ability to collaborate with senior leadership and external stakeholders.

Responsibilities

• Develop and execute the operational strategy for ride-hailing services in Dubai, aligned with company goals.
• Ensure efficient, smooth, and scalable operations across driver/rider experience, fleet management, customer service, and partnerships.
• Drive business growth by expanding market presence, enhancing customer satisfaction, and optimizing operational efficiency.
• Collaborate with the CEO and Regional Director to set and achieve KPIs that contribute to overall company success.
• Lead a high-performing team, ensuring recruitment, training, and retention, promoting a culture of excellence.

Skills

Operations leadership

Strategic planning

People management

Data analytics

Stakeholder collaboration

Financial management

Regulatory knowledge

Job description

Xanh SM in Dubai is seeking a Country Operations Director to oversee all operational aspects of our ride-hailing services in the UAE. You will develop and execute the country’s operational strategy, drive efficiency, scale processes, and ensure profitable operations in a dynamic market.

Reporting to the CEO and Regional Director, you will lead a high-performing team, manage partnerships, and monitor KPIs to fuel growth and operational excellence across driver, rider, fleet, and customer service