Country Operations Director

GSM - Green SM; Dubai; On-site; AED 450,000 - 900,000; Full time

Job summary

Xanh SM in Dubai is seeking a Country Operations Director to oversee all operational aspects of our ride-hailing services in the UAE. You will develop and execute the country’s operational strategy, drive efficiency, scale processes, and ensure profitable operations in a dynamic market.

Reporting to the CEO and Regional Director, you will lead a high-performing team, manage partnerships, and monitor KPIs to fuel growth and operational excellence across driver, rider, fleet, and customer service

Qualifications

• 7–10 years of experience in operations management in ride-hailing/transport/logistics.
• Proven track record of leading large-scale operations, driving growth.
• Strong leadership and people management, building high-performing teams.
• Deep knowledge of the ride-hailing market and local regulatory landscape.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong understanding of data analytics, performance metrics, and financial management.
• Exceptional communication and interpersonal skills, with the ability to collaborate with senior leadership and external stakeholders.

Responsibilities

• Develop and execute the operational strategy for ride-hailing services in Dubai, aligned with company goals.
• Ensure efficient, smooth, and scalable operations across driver/rider experience, fleet management, customer service, and partnerships.
• Drive business growth by expanding market presence, enhancing customer satisfaction, and optimizing operational efficiency.
• Collaborate with the CEO and Regional Director to set and achieve KPIs that contribute to overall company success.
• Lead a high-performing team, ensuring recruitment, training, and retention, promoting a culture of excellence.

Skills

Operations leadership

Strategic planning

People management

Data analytics

Stakeholder collaboration

Financial management

Regulatory knowledge

Job description

Xanh SM is seeking a highly motivated and experienced Country Operations Director for our ride-hailing business in the Dubai. The ideal candidate will be responsible for overseeing all operational aspects of the country’s ride-hailing services, ensuring efficient and profitable operations while scaling the business in a dynamic and competitive market. This role will require strong leadership, strategic vision, and a deep understanding of the local ride-hailing ecosystem to drive growth and operational excellence.

Objectives of the Role:

• Develop and execute the operational strategy for Green SM’s ride-hailing services in the Dubai, in alignment with company goals.
• Ensure efficient, smooth, and scalable operations across all areas of the business, including driver and rider experience, fleet management, customer service, and partnerships.
• Drive business growth by expanding market presence, enhancing customer satisfaction, and optimizing operational efficiency.
• Collaborate with the CEO and Regional Director to set and achieve key performance indicators (KPIs) that contribute to overall company success.
• Lead a high-performing team, ensuring strong recruitment, training, and retention practices while promoting a culture of excellence.

Required Skills and Qualifications:

• At least 7-10 years of experience in operations management, preferably in the ride-hailing, transportation, or logistics industries.
• Proven track record of leading large-scale operations, driving growth, and optimizing business processes.
• Strong leadership and people management skills, with experience building and developing high-performing teams.
• Deep knowledge of the ride-hailing market and local regulatory landscape in the Philippines.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Strong understanding of data analytics, operational performance metrics, and financial management.
• Exceptional communication and interpersonal skills, with the ability to collaborate with senior leadership and external stakeholders.