Dubai Concierge & Guest Experience Specialist

India Abroad; Dubai; On-site; AED 60,000 - 71,000; Full time

Job summary

India Abroad in Dubai invites applications for a Concierge Representative to deliver exceptional guest service and ensure a comfortable stay. You will greet guests, provide information on amenities, arrange restaurant and activity reservations, and coordinate with housekeeping to prepare rooms.

The role requires fluent English, strong communication, and a customer‑oriented approach. Prior hospitality or customer service experience is preferred but not required; candidates from all backgrounds

Qualifications

• Fluent English required.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multitask and work under pressure.
• Attention to detail and problem-solving skills.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Provide information about hotel amenities, services, and local attractions.
• Make reservations for restaurants, events, or other activities.
• Handle guest inquiries and complaints in a timely and professional manner.
• Maintain a neat and organized lobby area.
• Coordinate with housekeeping to ensure rooms are ready for check-in.
• Arrange transportation for guests as needed.
• Keep track of guest requests and follow up accordingly.
• Offer personalized recommendations based on guest preferences.
• Handle special requests such as flower arrangements or gift deliveries.

Skills

Fluent English

Communication skills

Customer service

Multitasking

Attention to detail

Job description

India Abroad in Dubai invites applications for a Concierge Representative to deliver exceptional guest service and ensure a comfortable stay. You will greet guests, provide information on amenities, arrange restaurant and activity reservations, and coordinate with housekeeping to prepare rooms.

The role requires fluent English, strong communication, and a customer‑oriented approach. Prior hospitality or customer service experience is preferred but not required; candidates from all backgrounds