Dubai Client Relationship Analyst – Banking Services

Citigroup; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Citigroup in Dubai seeks a Service Relationship staff to manage client accounts, assess needs, and proactively engage to provide resolutions in line with client requirements.

The role emphasizes delivering day-to-day customer service, ensuring adherence to Citi’s policies, and identifying opportunities for improving processes and customer satisfaction while maintaining regulatory compliance.

Qualifications

• Bachelor's degree or equivalent experience.
• Clear and concise communication skills.
• Ability to remain unbiased in a diverse working environment.

Responsibilities

• Client Account Relationship Management and proactive engagement to understand needs and provide resolutions.
• Execute day-to-day customer service activities in line with Citi policies.
• Resolve client inquiries and provide ongoing customer support.
• Advise customers to enrich relationships and cross-sell products/services.
• Identify opportunities to improve processes and service delivery.

Skills

Communication

Verbal and written communication

Diversity & inclusion awareness

Education

Bachelor's degree or equivalent

Job description

Citigroup in Dubai seeks a Service Relationship staff to manage client accounts, assess needs, and proactively engage to provide resolutions in line with client requirements.

The role emphasizes delivering day-to-day customer service, ensuring adherence to Citi’s policies, and identifying opportunities for improving processes and customer satisfaction while maintaining regulatory compliance.