Client Relationship & Service Associate

United States Citigroup; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Citi in Dubai is seeking a Service Relationship Associate to provide excellent relationship management and account servicing support to Relationship Managers, driving productivity in acquiring, deepening, and broadening client relationships.

The role involves reviewing customer needs, handling day-to-day service activities, resolving inquiries, and ensuring compliant, timely execution of trades and client interactions.

Qualifications

• 2–4 years of experience in a related role.
• Ability to exchange information clearly and concisely.
• Effective verbal and written communication skills.
• Demonstrated ability to remain unbiased in a diverse environment.
• Bachelor's or University degree or equivalent experience.

Responsibilities

• Review customer needs and engage to validate understanding.
• Execute day-to-day customer service activities in line with Citi policies.
• Resolve client inquiries and provide ongoing support.
• Support Relationship Managers with timely and error-free service.
• Assist with onboarding and relationship management activities.
• Identify opportunities to improve processes and efficiency.

Skills

Communication skills

Verbal and written communication

Customer service experience

Education

Bachelor's degree or equivalent experience

Job description

Citi in Dubai is seeking a Service Relationship Associate to provide excellent relationship management and account servicing support to Relationship Managers, driving productivity in acquiring, deepening, and broadening client relationships.

The role involves reviewing customer needs, handling day-to-day service activities, resolving inquiries, and ensuring compliant, timely execution of trades and client interactions.