Dubai Banking Service & Relationship Analyst

Citi; Dubai; On-site; AED 89,280 - 156,240; Full time

Job summary

Citibank (Switzerland) AG in Dubai is seeking a Service Analyst (UAE Nationals Only) to support Relationship Managers and strengthen client relationships. You will handle day-to-day servicing, onboarding, and timely resolution of client inquiries while adhering to Citi policies.

The role emphasizes proactive engagement with customers, accurate trade support, and ongoing process improvements to enhance service delivery and operational efficiency in a fast-paced banking environment.

Qualifications

• 2–4 years of experience in a related role.
• Excellent verbal and written communication skills.
• Ability to exchange information clearly and concisely.

Responsibilities

• Provide excellent relationship management and account servicing support to Relationship Managers.
• Execute day-to-day customer service activities in line with Citi’s policies.
• Resolve client inquiries and issues with timely, accurate responses.
• Support onboarding, relationship management, and periodic client engagements.
• Assist with process improvements and digitization initiatives.

Skills

Verbal communication

Written communication

Customer service

Diversity awareness

Education

Bachelor’s degree

Job description

Citibank (Switzerland) AG in Dubai is seeking a Service Analyst (UAE Nationals Only) to support Relationship Managers and strengthen client relationships. You will handle day-to-day servicing, onboarding, and timely resolution of client inquiries while adhering to Citi policies.

The role emphasizes proactive engagement with customers, accurate trade support, and ongoing process improvements to enhance service delivery and operational efficiency in a fast-paced banking environment.