Dubai-Based Tenancy Operations Specialist

SmartCrowd; United Arab Emirates; On-site; AED 67,000 - 100,000; Full time

Job summary

SmartCrowd in Dubai is hiring a Tenancy Operations Associate to own the tenant lifecycle and keep operations running like clockwork. You will be the primary contact for residents, managing onboarding, compliance, contracts, and daily inquiries.

This on-site role demands exceptional organization, firm yet empathetic communication, and the ability to learn a regulated FinTech platform. If you have 1–2 years of financial administration experience and familiarity with Ejari, DIFC leases, and

Qualifications

• 1–2 years of professional experience with payment tracking, cheque handling and invoicing.
• Experience in property management or PropTech is a plus; other industries welcome.
• Familiar with Dubai Land Department regulations, Ejari systems, and DIFC lease requirements.
• Strong finance administration skills and quick learning ability.

Responsibilities

• Onboarding and compliance: conduct compliance checks for incoming tenants and prepare/sign tenancy contracts.
• Lease administration: execute Ejari and DIFC lease registrations and manage tenant operations on Keyper and Tern.
• Financial oversight: manage cheque payments, track rent collections, and renewal admin fees.
• Tenant experience: main contact for tenant concerns, including maintenance requests and rent delays.
• Utility and logistics: assist tenants with utilities registration and move-in/move-out processes.
• Coordination: manage notices, renewals, and coordinate viewings/inspections.
• Communication and records: own the [e-mail] inbox and maintain records.
• Property listings and marketing operations: update listings with pricing, photos, and availability.

Skills

Payment tracking

Cheque handling

Invoicing

Communication

Attention to detail

Tools

Keyper

Tern

Job description

SmartCrowd in Dubai is hiring a Tenancy Operations Associate to own the tenant lifecycle and keep operations running like clockwork. You will be the primary contact for residents, managing onboarding, compliance, contracts, and daily inquiries.

This on-site role demands exceptional organization, firm yet empathetic communication, and the ability to learn a regulated FinTech platform. If you have 1–2 years of financial administration experience and familiarity with Ejari, DIFC leases, and