Dubai-based Senior Multilingual AI & CX Lead

Sam Media

Dubai

Remote

AED 220,000 - 420,000

Full time

7 days ago

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Benefits offered by this job

Visa sponsorship

Health insurance

Job summary

Sam Media seeks a Senior Multilingual AI & Customer Experience Specialist in Dubai to bridge traditional high-touch support with AI automation. You will configure, train, and optimize AI agents across languages, manage CRM workflows, and monitor CSAT/NPS metrics to elevate global support operations.

Lead omnichannel support, work with platforms like Salesforce Service Cloud, HubSpot, and Intercom, and craft multilingual Help Center content. Visa sponsorship and health insurance are offered.

Qualifications

3–5+ years in Customer Success, Technical Support, or Operations in a fast-paced tech/SaaS/e-commerce environment.
Full professional fluency in English plus 2+ additional languages.
Experience configuring AI support bots and workflow automation tools.

Responsibilities

Provide high-tier omnichannel support across Email, Live Chat, WhatsApp, and Phone in multiple languages.
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Skills

Multilingual communication

Analytical mindset

Data-driven decision making

Tools

Salesforce Service Cloud

HubSpot

Gorgias

Intercom

Zapier

Make

Job description

Lead omnichannel support, work with platforms like Salesforce Service Cloud, HubSpot, and Intercom, and craft multilingual Help Center content. Visa sponsorship and health insurance are offered.

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