Senior Multilingual AI & CX Leader in Dubai
Sam Media
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Benefits offered by this job
Job summary
Sam Media in Dubai is seeking a Senior Multilingual AI & Customer Experience Specialist to bridge high-touch support with AI automation. You will manage multilingual customer interactions while configuring AI agents, optimizing CRM workflows, and integrating systems to streamline global support.
You will work across teams to train models, design automated journeys, monitor CSAT/NPS, and improve resolution times.
Qualifications
- Fluent in English and at least two additional languages.
- :
Responsibilities
- Provide high-tier, omnichannel customer support in multiple languages across regions.
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Skills
Tools
Job description
Sam Media in Dubai is seeking a Senior Multilingual AI & Customer Experience Specialist to bridge high-touch support with AI automation. You will manage multilingual customer interactions while configuring AI agents, optimizing CRM workflows, and integrating systems to streamline global support.
You will work across teams to train models, design automated journeys, monitor CSAT/NPS, and improve resolution times.
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