Customer Service Analyst (UAE Nationals Only) - DUBAI

Citi; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Citi is seeking a Client Service Analyst 2 in Dubai to support wealth management clients and conduct transactions within policy. You will investigate client inquiries, coordinate account maintenance, and collaborate with cross-functional teams to ensure accurate, timely service.

The role emphasizes strong communication, data analysis, and a client-centric approach within a banking environment. International exposure and adherence to regulatory standards are valued.

Qualifications

• 3-6 years relevant experience in banking/operations.
• Strong organizational and time management skills to support banker teams and clients.
• Ability to analyze data, identify issues and communicate results clearly.
• Excellent verbal and written communication for client interactions.
• Knowledge of investments, banking and credit products is advantageous.

Responsibilities

• Deliver wealth management services to Citi Private Bank clients with team guidance.
• Manage and execute client transactions in line with audit and compliance standards.
• Own client investigations and collaborate with operations and middle office for resolution.
• Coordinate account maintenance and reporting across products and systems.
• Uphold banking policies to ensure integrity and high client satisfaction.
• Schedule client visits and perform service quality check-in calls.
• Develop new client relationships and seek referrals for banker or product specialists.
• Use Citi applications and contribute to service improvement initiatives.
• Assess risk in business decisions and escalate control issues transparently.

Skills

Prioritization

Problem solving

Data analysis

Communication (verbal & written)

Client facing experience

Education

Bachelor or equivalent

Job description

The Client Service Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team.

Responsibilities:

• Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.
• Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.
• Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Proactively arrange and participate in client visits and perform service quality check-in calls to clients.
• Obtain banker/client appointments to build upon existing or establish new relationships.
• Identify and document new business opportunities for referral to banker or product specialist.
• Perform responsibilities through proficient use Citi applications. Participate in service related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 3-6 years relevant experience
• Ability to prioritize with strong organizational and time management skills per the needs of banker teams and clients
• Ability to problem solve and analyzes data with demonstration of attention to detail
• Strong verbal and written communication skills
• Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience Knowledge of investments, banking, and credit products

Education:

• Bachelor’s degree/University degree or equivalent experience

Job Family Group:

Operations - Transaction Services

Job Family:

Transaction Capture Services

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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