Door Attendant

21c Museum Hotels; Ras Al Khaimah; On-site; AED 35,000 - 45,000; Full time

Job summary

A luxury hotel chain in Ras Al Khaimah is seeking a Door Attendant to provide excellent service as the first point of contact for guests. Responsibilities include greeting guests, handling luggage, and maintaining entrance areas. The ideal candidate has prior guest service experience and strong communication skills. This role offers opportunities for professional growth and a competitive compensation package.

Benefits

Competitive package

Development opportunities

International experience

Qualifications

• Previous experience in guest services or door/valet roles in luxury hotels preferred.
• Excellent interpersonal, communication, and customer service skills.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet guests warmly and assist with luggage.
• Open and close vehicle doors for guests ensuring safe transportation.
• Maintain the entrance and lobby area clean and organized.
• Assist guests with directions and special requests.
• Monitor safety and security of guests and property.

Skills

Guest services experience

Interpersonal skills

Customer service skills

Attention to detail

Job description

Overview

Company Description

SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.

Job Description

As a Door Attendant at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the first point of contact for arriving and departing guests. You will provide a warm, professional welcome, assist with luggage, and ensure a safe, efficient, and stylish experience that reflects the playful and dynamic SO/ brand identity.

Responsibilities

• Greet guests warmly upon arrival and departure, offering assistance with luggage and escorting when necessary.
• Open and close vehicle doors for guests and ensure safe and courteous transportation service.
• Maintain the entrance, driveway, and lobby area clean, organized, and visually appealing at all times.
• Assist guests with directions, luggage handling, and any special requests, escalating issues to the Bell Captain or Guest Services team as needed.
• Coordinate with valet, bell, and front office teams to ensure seamless guest arrivals and departures.
• Monitor safety and security of guests, vehicles, and property in the entrance and driveway area.
• Respond promptly to guest inquiries with accurate information regarding hotel facilities, services, and local attractions.
• Uphold professional appearance, grooming standards, and SO/ brand service expectations at all times.
• Follow health, safety, and hygiene guidelines consistently.
• Assist with lost and found items, reporting any issues to the Guest Services Manager.
• Support other departments as needed to enhance the overall guest experience.

Qualifications

• Previous experience in guest services, door, or valet roles in luxury hotels or resorts preferred.
• Excellent interpersonal, communication, and customer service skills.
• Professional, approachable, and confident demeanor.
• Physical ability to stand for extended periods, assist with luggage, and handle vehicles safely.
• Knowledge of hotel facilities and local area is an advantage.
• Ability to work flexible hours, including weekends and holidays, as required.
• Fluency in English; additional languages are a plus.
• Strong attention to detail, safety awareness, and ability to multitask in a fast-paced environment.

Additional Information

• What awaits you…
• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.