Director, Technical Program Management - contextlabs

OpenTalent; Abu Dhabi; On-site; AED 300,000 - 460,000; Full time

Job summary

OpenTalent seeks a senior leader to own pre-sales strategy, deployment governance, and enterprise platform positioning. The role ensures alignment between sales, delivery capacity, and scalable implementation models across global engagements.

Reporting to the Chief Customer Officer, you will drive readiness criteria, platform standards, and consistent execution while building and scaling the TPM and SA functions for enterprise cloud initiatives.

Responsibilities

• Define pre-sales platform positioning and deployment models across customers.
• Establish deployment standards and readiness criteria for scalable implementations.
• Own portfolio delivery governance and risk management with focus on revenue impact.
• Manage executive relationships and drive account health and ROI verification.
• Design and scale the technical engagement operating model across global programs.

Job description

This role leads pre-sales strategy, deployment governance, and enterprise platform positioning to ensure alignment between sales, delivery capacity, and scalable implementation models. It defines deployment standards across environments, establishes readiness criteria, and drives consistent, repeatable execution across global customer engagements. The position owns portfolio-level delivery performance, risk management, and strategic account health, ensuring measurable ROI and long-term customer success. It also builds and scales the technical operating model, partners with product and engineering leadership, and drives continuous improvement through metrics, insights, and industry leaders.

In a rapidly growing software company, this is a crucial leadership position requiring multi-talented individuals. This position will report directly to the Chief Customer Officer.

In this role you will :

Pre-Sales Strategy and Governance

• Define pre-sales platform positioning and reference implementation (RI) strategy
• Support executive sponsor conversations
• Ensure sales motions align with delivery and platform support capacity
• Establishes platform deployment standards and models across customers

Customer Environment and Deployment Strategy

• Define enterprise deployment strategy across public SaaS, private tenant, and managed application frameworks
• Establish minimum deployment readiness standards
• Define exception approval processes
• Ensure scalable and repeatable deployment patterns

Portfolio Delivery Governance and Risk Management

• Ensure consistent delivery performance and own portfolio-level delivery predictability tied to revenue and net revenue retention
• Establish frameworks for managing complex multi-system programs globally
• Align program strategy with platform architecture
• Define enterprise-level governance standards across customer engagements and drive execution alignment across global teams
• Establish escalation frameworks for environment related risks
• Reduce systemic delivery friction over time

Customer Engagement and Account Health Ownership

• Own overall health, satisfaction, and success of strategic enterprise accounts
• Build executive relationships
• Ensure deployments demonstrate measurable ROI, operational impact, and verified data lineage

Operating Model and Organizational Scale

• Design and govern the technical engagement operating model and ensure systemic issues are identified and resolved across programs
• Clearly define boundaries between SA, TPM, and Support
• Build and scale a TPM organization with strong enterprise cloud and integration expertise
• Define and execute risk management strategies for large scale technical programs