Director, Student Success Center & Retention

Universitätsklinikum Bonn; Sharjah; On-site; AED 400,000 - 640,000; Full time

Job summary

University of Kalba seeks a Director to lead the Student Success Center, guiding programs that boost student well-being, progression, retention and graduation. You will shape an integrated support framework with colleges and units, ensuring effective advising, early intervention, and student engagement.

You will oversee strategy, budgeting, reporting, and KPI-driven improvements while building partnerships and leading a diverse team to support student success across the university.

Qualifications

• Master's degree in Higher Education Administration, Student Affairs, Academic Advising, Psychology, Management or related field.
• A doctoral degree is preferred for senior leadership roles.
• Minimum 7 years of relevant higher education experience including supervisory/management responsibilities.
• Experience in student success, retention, early intervention, and student data analysis is required.

Responsibilities

• Lead and manage the operations of the Student Success Center and ensure achievement of strategic and operational objectives.
• Develop and implement the Center's strategy and programs in alignment with the university's strategic plan.
• Develop initiatives to enhance student retention, academic progression, and timely graduation.
• Establish early-alert and intervention to identify at-risk students and create support plans.
• Oversee academic advising and student guidance services to support diverse needs.
• Collaborate with colleges and faculty to identify student needs and design solutions.
• Promote student engagement, belonging, and participation in university life.
• Oversee orientation, transition, and integration programs for students.
• Develop career-related support and connect students with training and opportunities.
• Utilize data to assess needs and identify at-risk students; prepare reports and analyses.
• Establish KPIs to measure program effectiveness and monitor satisfaction.
• Supervise staff, assign responsibilities, and support professional development.
• Develop operating budget and ensure efficient resource use.
• Develop policies related to student success services in coordination with units.
• Establish collaborations with internal units and external organizations.

Skills

Strategic Leadership

Student Affairs Management

Academic Advising

Student Success Program Management

Data Analysis

KPI Management

Effective Communication

Team Management

Project Management

Confidentiality & Data Protection

Education

Master's degree in Higher Education Administration / Student Affairs / Academic Advising / Psychology / Management

Doctoral degree preferred for senior leadership

Job description

University of Kalba seeks a Director to lead the Student Success Center, guiding programs that boost student well-being, progression, retention and graduation. You will shape an integrated support framework with colleges and units, ensuring effective advising, early intervention, and student engagement.

You will oversee strategy, budgeting, reporting, and KPI-driven improvements while building partnerships and leading a diverse team to support student success across the university.