Director Strategic Account Management

Remotedxb; Dubai; On-site; AED 350,000 - 650,000; Full time

Job summary

Honeywell in Dubai seeks a senior leader to manage customer MOS, drive growth, and own strategic relationships with Honeywell and clients, aligning cross-functional teams to hit AOP targets.

You will build the Customer Core Team, develop and execute aftermarket strategies, and lead performance reviews to raise customer satisfaction and financial metrics in a dynamic technology environment.

Qualifications

• 10+ years of product or sales knowledge experience with aftermarket experience.
• Proven experience in developing and executing strategy.
• Demonstrated leadership ability to influence others across functions and manage ambiguity.

Responsibilities

• Manage internal and external elements of MOS to achieve financial and customer satisfaction goals.
• Build, develop, and lead a Customer Core Team including Area Sales Managers and Customer Support Managers.
• Own business commercial relationships, growth targets, and working capital metrics.
• Maintain oversight of performance regarding contractual obligations to Honeywell and the customer.
• Provide strategic vision to ensure cross-functional objectives are prioritized to meet AOP targets.
• Partner with Customer & Product Support leadership to improve customer satisfaction through quarterly business reviews and action plans.

Skills

Strategic leadership

Aftermarket sales

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Engineering

MBA or master's degree

Job description

Responsibilities

• Manage internal and external elements of the customer Management Operating System (MOS) to achieve financial and customer satisfaction goals
• Build, develop, and lead an effective Customer Core Team (CCT) including Area Sales Managers and Customer Support Managers
• Own business commercial relationships, growth targets, and working capital metrics
• Maintain oversight of performance regarding contractual obligations to both Honeywell and the customer
• Provide strategic vision to ensure cross-functional objectives are prioritized to meet AOP targets
• Partner with Customer & Product Support leadership to improve customer satisfaction through quarterly business reviews and action plans

Requirements

• 10+ years of product or sales knowledge experience with Aftermarket experience
• Proven experience in developing and executing strategy
• Demonstrated leadership ability to influence others across functions and manage ambiguity

Preferred Qualifications

• Degree in Business, Marketing, or Engineering
• MBA or other Master's degree

About the Company

Honeywell is a world-leading technology company offering cutting-edge technologies with global impact in a collaborative and innovative environment.