Director, People & HR Operations — Group Services

Dubai Holding; Dubai; On-site; AED 900,000 - 1,500,000; Full time

Benefits offered by this job

Competitive compensation package

Career development opportunities

Collaborative, diverse work culture

Job summary

Dubai Holding Group Services seeks a Director - People to lead HR services across the group, focusing on employee relations, policy governance, and HRBP support. You will drive engagement, talent management, and governance while ensuring compliant, high-performing workplace practices aligned with Dubai Holding values.

You will partner with senior leadership to design organisational design, workforce effectiveness, and lifecycle HR activities across shared services and portfolio companies.

Qualifications

• Bachelor’s degree in HR, Business Admin, or related field
• Experience in HR leadership, HRBP, or people management roles
• Postgraduate qualification or professional HR certification (e.g. CIPD) is an advantage
• Experience managing HR operations within a complex organisational environment
• 12-18+ years of progressive HR experience, including HRBP or ER-focused generalist roles
• Experience working within shared services, corporate, or large matrix organisations is preferred
• Strong working knowledge of HR policies, employee relations practices, and UAE labour law
• Ability to assess risk and apply sound judgement in sensitive people matters
• Strong documentation, reporting, and communication skills
• Proficient in MS Office; experience with HR systems is an advantage
• Integrity & Confidentiality
• Sound Judgement & Problem Solving
• Business Awareness
• Clear Communication
• Planning & Organisation

Responsibilities

• Oversee HR policies and SOPs within Group Services
• Advise managers and employees on policy matters and queries
• Identify policy gaps and drive continuous improvement
• Lead colleague engagement surveys and action plans with leadership
• Manage performance management processes and IDPs/PIP
• Oversee recruitment, onboarding, promotions, transfers and resignations
• Coordinate payroll processes and payroll cost reporting
• Maintain organisational charts and reporting structures
• Manage HR operations within a large, matrix organisation
• Provide coaching to managers on feedback and development planning
• Ensure UAE labour law compliance and governance frameworks
• Support talent review, succession planning, and leadership pipeline

Skills

HR leadership

Employee relations

Policy interpretation

Documentation & reporting

MS Office

HR systems

Communication skills

Planning & organisation

Education

Bachelor’s degree in HR or related field

Postgraduate qualification or CIPD

Tools

MS Office

HR systems

Job description

Dubai Holding Group Services seeks a Director - People to lead HR services across the group, focusing on employee relations, policy governance, and HRBP support. You will drive engagement, talent management, and governance while ensuring compliant, high-performing workplace practices aligned with Dubai Holding values.

You will partner with senior leadership to design organisational design, workforce effectiveness, and lifecycle HR activities across shared services and portfolio companies.