Director, Global People Services & Help Desk

Agoda; Dubai; On-site; AED 330,517 - 440,690; Full time

Job summary

Agoda is seeking an Associate Director, Head of People Services & Help Desk in Dubai to lead employee-facing support delivery. You'll oversee various HR topics and ensure an excellent employee experience.

Desired candidates should have over 10 years of experience in HR services or related fields, with strong leadership and service design skills. This role requires managing a high-quality team to support HR functions and improve service delivery.

Qualifications

• Typically 10+ years of relevant experience in HR shared services or related functions.
• Demonstrated leadership in a complex, fast-paced environment.
• Experience managing multiple service teams with accountability for quality.

Responsibilities

• Lead the People Services model and drive employee support strategies.
• Ensure timely, accurate case handling across HR topics.
• Monitor service performance metrics for continuous improvement.

Skills

Service design

Stakeholder management

People leadership

HR technology platforms

Data analytics

Education

Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or related field

Advanced degree

Tools

HRIS

Case management systems

Knowledge bases

Job description

Agoda is seeking an Associate Director, Head of People Services & Help Desk in Dubai to lead employee-facing support delivery. You'll oversee various HR topics and ensure an excellent employee experience.

Desired candidates should have over 10 years of experience in HR services or related fields, with strong leadership and service design skills. This role requires managing a high-quality team to support HR functions and improve service delivery.