Director of Sales (HOD)

Kempinski Hotels; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Kempinski Hotels in Dubai seeks a Director of Sales (HOD) to lead the sales team and drive revenue growth. The role oversees all departmental operations, ensuring luxury standards and alignment with the hotel's mission and strategy.

The ideal candidate has luxury hospitality experience, strong knowledge of Opera & MS Office, and proven ability to secure key accounts while coordinating budgets and forecasting with senior management. Dubai-based, full-time.

Qualifications

• Strong luxury hospitality background.
• Minimum 2 to 3 years’ experience in a similar role.
• UAE Driving licence.
• Degree/Diploma in Hotel Management / Business Administration.
• Strong knowledge of Opera & Microsoft Office.
• Understands the local & international culture and has worked in the region.

Responsibilities

• Lead and motivate the sales team to achieve and surpass annual revenue targets.
• Manage all departmental operations in line with hotel standards and strategy.
• Prepare budgets, forecasts and monthly sales reports for the General Manager.
• Set sales targets, personal sales plans and incentives for the team.
• Attend international fairs, road shows and maintain client relationships.
• Prospect new accounts and manage key accounts to maximize revenue.
• Ensure timely responses to inquiries within 24 hours.
• Coordinate site inspections and monitor market trends.

Skills

Strong luxury background

Education

Degree/Diploma in Hotel Management / Business Administration

Tools

Opera

Microsoft Office

Job description

Director of Sales (HOD)

Application Deadline: 30 November 2026

Department: Sales & Marketing

Employment Type: Permanent - Full Time

Location: United Arab Emirates - Dubai

Reporting To: General Manager

Description

The Director of Sales will lead, direct, and motivate the sales team to consistently achieve and surpass annual revenue targets. This role assumes full management responsibility for all departmental operations, ensuring strict adherence to quality guidelines and hotel standards while actively supporting the hotel’s mission, vision, and strategic objectives.

Key Responsibilities

• Assist with the preparation of the annual budget by providing statistics and forecasts of account productions.


• Prepare and submit relevant administration in a timely and accurate manner such as sales call schedules, sales call reports, and monthly reports of the sales team to the General Manager.


• Ensure all Sales personnel have sales targets, personal sales plans and a personal incentive.


• Formulate strategies in order to run an effective Sales team.


• Monitor all outstanding balances on all department accounts and follow up with all professional sales team members in a timely manner.


• Work closely with all professional sales team members in the preparation of personal sales goals on a monthly, quarterly and annual basis and complete a report and analysis at the end of each month.


• Promote the action of cross selling of other Kempinski Hotels with all sales colleagues.


• Responsible for ensuring all enquires are responded to within 24 hours.


• Responsible for greeting all site inspections at the Hotel.


• Be aware of all market trends and check with General Manager for urgent action.


• Attend the international fairs, road shows maintain and build strong relations during these events.


• Responsible for key account management on an assigned account base or geographic areas ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set.


• Responsible for prospecting new accounts.


• Attend weekly revenue meeting


• To prepare weekly activities and plan for the upcoming week.


• Conduct site inspections.


• Follow up of tentative bookings in the assigned markets.


• Detailed knowledge of competitor set.


• Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of the hotel.


• Responsible for timely contracting from the client base responsible for.


• SMART contracting to ensure optimum yielding during annual rate negotiations.


• Execute sales actions within set cost budget structure.

Job Requirements

• Strong Luxury background


• Minimum 2 to 3 years’ experience in a similar role


• UAE Driving licence


• Degree/Diploma in Hotel Management / Business Administration


• Strong knowledge of Opera & Microsoft Office


• Understands the local & international culture and have worked in the region


• Should be result & quality driven.


• Role is reporting directly to the General manager.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.

Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.

For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.

In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.