Director of Restaurants, Bars & Experiences

Mandarin Oriental Group; Abu Dhabi; On-site; AED 700,000 - 1,000,000; Full time

Benefits offered by this job

MOstay programme

Health & wellbeing benefits

Retirement plans

Learning & development programmes

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi seeks a Director of Restaurants, Bars & Experiences to lead all dining and experiential operations, shaping distinctive concepts and destination venues. You will drive the RB&E strategy, enhance guest experiences, and ensure exceptional service across outlets, banqueting and events.

With senior leadership in luxury F&B, you will manage budgets, forecast performance, and collaborate with Marketing to grow revenue while maintaining HACCP standards and

Qualifications

• Bachelor's Degree in Hospitality Management or relevant field.
• Senior leadership experience in luxury F&B operations.
• Strong operational, commercial and financial management skills.
• Proven ability to manage multi-outlet high-performing operations.
• Excellent leadership, communication and people management skills.
• Strong knowledge of food safety (HACCP) and service standards.

Responsibilities

• Lead all dining and experiential operations including restaurants, bars, banqueting and experiences.
• Drive RB&E strategy on property, aligned with Group objectives.
• Define concepts identity and positioning for each outlet.
• Manage budgeting, forecasting and strategic business planning.
• Drive revenue growth, profitability and guest loyalty.
• Ensure high standards of guest experiences and HACCP compliance.
• Coordinate marketing partnerships and promotions.
• Implement systems and cost controls.

Skills

Senior leadership

Leadership

Communication skills

People management

Financial management

Operational excellence

Food safety HACCP

Education

Bachelor's Degree in Hospitality Management or relevant field

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for Director of Restaurants, Bars & Experiences to join our Restaurants, Bars & Experiences Division.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Restaurants, Bars & Experiences Department, the Director of Restaurants, Bars & Experiences is responsible for positioning RB&E as a strategic driver of hotel performance, creating distinctive concepts and destination venues that guests actively seek out, return to and recommend. The Director is accountable for long-term business growth through compelling concepts, memorable experiences, high-performing teams, driving revenue, guest loyalty and profitability.

leads all dining and experiential operations, including restaurants, bars, banqueting, entertainment programming and guest experiences, ensuring strong commercial performance, operational excellence, innovation and exceptional guest experiences in line with Mandarin Oriental brand standards.

As Director of Restaurants, Bars & Experiences, you will be responsible for the following duties:

Strategy & Operations:

• Lead all restaurants, bars, banqueting events and experiences.
• Execute the RB&E strategy on property, aligned with Group objectives.
• Ensure each outlet has a clear concept identity, target guest, and positioning, bringing concepts to life, aligned with Corporate.
• Ensure consistent and exceptional service is delivered, whilst driving operational excellence.

Team Leadership & Development:

• Lead and develop a high-performing RB&E team.
• Define clear roles, responsibilities and recruitment strategy across the department and continuously engage all colleagues.
• Define and drive training and continuous improvement plan – from commercial performance to operational excellence and exceptional service.
• Set a culture of accountability, collaboration, creativity, and continuous improvement.

Commercial Performance:

• Own and drive the overall commercial performance of Restaurants, Bars & Experiences, including restaurants, bars, banqueting and experiential offerings.
• Lead budgeting, forecasting and strategic business planning processes.
• Drive revenue growth, profitability, guest loyalty and external demand generation.
• Maximise banqueting revenue, profitability, market share and guest satisfaction through strategic positioning, experience design and close collaboration with Sales & Marketing.
• Drive margin discipline by optimising labour and food cost through demand planning, menu engineering, concept design and cost control.
• Actively monitor outlet and banqueting performance, identifying opportunities to optimise, reposition, enhance or rejuvenate concepts to maximise business performance and guest appeal.
• Leverage guest insights, market trends and performance data to strengthen commercial outcomes and long-term destination positioning.

Guest Experience & Quality:

• Deliver and embed innovation and memorable guest experiences across all outlets and touchpoints
• Continuously raise standards for product quality and service delivery
• Monitor guest feedback and seek to always improve satisfaction metrics
• Ensure compliance with hygiene, safety, and HACCP standards

Marketing & Business Development:

• Position outlets as destination venues within the local market
• Drive cultural relevance through activations, partnerships, and experiences
• Work with Sales & Marketing on promotions and partnerships, and leverage all relevant channels including social media
• Monitor market trends and competitor activity, to ensure Mandarin Oriental RB&E concepts remain distinctive and desirable
• Ensure brand visibility and organise guest engagement initiatives

Systems & Controls:

• Ensure effective use of and drive adoption for operational and reporting systems and data, according to Mandarin Oriental standards, ensuring regular training for the team
• Maintain oversight on cost control, inventory, and performance tracking
• Embed performance tracking and accountability at outlet level

As Director of Restaurants, Bars & Experiences, we expect from you:

• Bachelor's Degree in Hospitality Management or relevant field.
• Senior leadership experience in luxury F&B operations.
• Strong operational, commercial and financial management skills, experience in driving marketing and public relation activities in food and beverage.
• Proven ability to manage multi-outlet high-performing operations including restaurants and bar management, banqueting, room service, culinary and stewarding.
• Excellent leadership, communication skills and People Management skills.
• Strong knowledge of food safety (HACCP) and service standard

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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