Director of Learning & Development

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 223,200 - 334,800; Full time

Job summary

Saadiyat Rotana Resort & Villas in Abu Dhabi is looking for a Director of Learning & Development to manage the hotel's training function. The role focuses on developing training programs, assessing needs, and providing solutions to enhance employee performance. Candidates should have at least three years of managerial experience in a training environment, with strong skills in communication, team building, and adaptability. The ideal candidate will foster a service-oriented culture, ensuring exceptional customer service and colleague development.

Qualifications

• Three years of managerial experience in a training environment.
• Expertise in needs analysis, learning theory, and training evaluation.
• Good working knowledge of computers.

Responsibilities

• Assess training needs and deliver effective training programs.
• Conduct development needs analysis and prepare an Annual Learning Plan.
• Proactively shape a service-oriented culture.

Skills

Customer Service

Training Development

Interpersonal Skills

Team Building

Communication Skills

Adaptability

Education

Experience in a professional training environment

Expertise in instructional methods and techniques

Job description

Job Description

We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

As a Director of Learning & Development you are responsible for managing the hotel’s training function in order to promote the desired work culture. The role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements and will include key responsibilities such as:

• Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
• Conduct an ‘Colleague Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and conduct off‑job training sessions as necessary that creates measurable performance solutions and long‑term growth and development for all colleagues.
• Pro‑actively shape a service‑oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues.
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings

Education, Qualifications & Experiences

You should have three years of managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.

Knowledge & Competencies

The ideal candidate will be passionate about training and developing others with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You enjoy working with all levels of colleagues in a diverse environment, portray superior customer service, interpersonal, team‑building and conflict‑resolution skills and possess the following competencies:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations