Director of Front Office / Front Office Manager

Rotana Hotels; Abu Dhabi; On-site; AED 90,000 - 130,000; Full time

Job summary

Rotana Hotels in the United Arab Emirates, Abu Dhabi, seeks a passionate Front Office Director/Manager for Beach Rotana Hotel. You will oversee guest service, front desk operations and revenue-related activities to ensure excellence in guest experiences.

Lead by example, coordinate with Housekeeping and revenue teams to maximize occupancy and guest satisfaction while maintaining high service standards in a luxury hotel setting.

Responsibilities

• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
• Participate in decisions involving occupancy goals, marketing strategies and development of rates

Job description

We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

This position is based in Beach Rotana Hotel.

As Director of Front Office / Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as:

• Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction
• Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable
• Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times
• Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation
• Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately
• Participate in decisions involving occupancy goals, marketing strategies and development of rates