Director of Digital Services & Applications

Dubai Chambers; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Dubai Chambers is seeking a senior leader to drive the development and continuous improvement of its member-facing digital services and channels. You will oversee enterprise applications and system integrations, ensuring reliability and a seamless user experience across the digital ecosystem.

The role requires 8+ years of relevant experience with 3–4 years in management, plus a Bachelor’s degree in CS/IT (Master’s preferred).

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Computer Engineering or equivalent.
• 8+ years of relevant experience, including 3–4 years in a managerial or team leadership.
• Master’s degree in a relevant field is preferable.

Responsibilities

• Lead development, delivery and continuous improvement of member-facing digital services and channels.
• Oversee enterprise applications and integrations to ensure interoperability and performance.
• Manage end-to-end application and integration lifecycle from requirements to deployment and retirement.
• Identify opportunities to simplify digital journeys based on user feedback and tech trends.
• Manage technology vendors and delivery partners against scope, timelines and SLAs.
• Ensure application availability, reliability and timely incident resolution in coordination with IT operations.
• Lead projects within budget, scope and quality timelines; manage risks and dependencies.
• Ensure compliance with information security, architecture, data, quality and regulatory requirements.
• Collaborate with business units to translate requirements into effective digital solutions.
• Lead the Digital & Applications team, set objectives and KPIs.

Skills

Leadership

Stakeholder management

IT project management

Digital service delivery

Education

Bachelor's degree in CS/IT or related field

Master's degree preferred

Job description

Dubai Chambers is seeking a senior leader to drive the development and continuous improvement of its member-facing digital services and channels. You will oversee enterprise applications and system integrations, ensuring reliability and a seamless user experience across the digital ecosystem.

The role requires 8+ years of relevant experience with 3–4 years in management, plus a Bachelor’s degree in CS/IT (Master’s preferred).