Director Growth Operations

Delivery Hero; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

An established industry player in food delivery is seeking a Director of Growth Operations to spearhead strategic initiatives for marketplace growth. This role involves leading pricing and discounting strategies, collaborating with cross-functional teams, and driving measurable outcomes. Ideal candidates will have extensive experience in high-growth environments, particularly in eCommerce or food tech. Join a dynamic team where your strategic vision will shape the future of food delivery in the region, with the autonomy to implement impactful initiatives.

Qualifications

• 12-15 years in high-growth businesses focusing on growth and pricing.
• Proven track record in managing multifunctional growth programs.

Responsibilities

• Define growth strategy for partner discounts and pricing optimization.
• Lead business case development and success metrics for initiatives.

Skills

Strategic Thinking

Analytical Skills

Pricing Strategy

Commercial Strategy

Team Leadership

Stakeholder Management

Education

Bachelor's Degree

Master's Degree (preferred)

Job description

talabat is looking for a high-impact Director of Growth Operations to lead a strategic lever for marketplace growth: partner-led discounting and menu pricing.

Reporting to the VP of Partner Growth, this role will own the end-to-end vision and strategy for affordability on the platform. You will develop our pricing and discounting framework, lead product and commercial initiatives, and ensure scalable, measurable outcomes through strong go-to-market strategies.

This is a strategic leadership role ideal for someone who thrives at the intersection of strategy, growth, pricing, product thinking, and commercial activities.

Key Responsibilities:

Strategy & Vision

• Define talabats affordability growth strategy for partner discounts and pricing optimization.
• Lead business case development, prioritization frameworks, and success metrics for all initiatives.

Product & Commercial Leadership

• Partner closely with product, tech, and analytics teams to shape the pricing and discounting product roadmap.
• Translate strategic goals into product requirements, pilots, experiments, and platform rollouts.
• Own the commercial playbook for affordability campaigns, including segmentation, targeting, and ROI optimization.

Go-To-Market

• Build scalable plans in partnership with regional and local commercial teams.
• Design sales enablement toolkits, discount operations processes, and adoption plans for key affordability levers.
• Lead the rollout of key initiatives, ensuring alignment across product, sales, and marketing.

Analytics & Performance Management

• Develop deep insights into customer behavior, partner willingness to fund discounts, and pricing sensitivity.
• Build pricing and discounting models to evaluate elasticity, profitability, and ROI.
• Set up performance monitoring systems to track initiative impact and optimize over time.

Stakeholder Management

• Manage a team of 6 highly motivated project specialists across multiple topics of affordability.
• Act as the cross-functional lead across Product, Finance, Marketing, Strategy, and Commercial teams.
• Present strategic directions and initiative updates to C-level leadership and business unit heads.

Qualifications:

Experience

• 12-15 years in high-growth businesses, focusing on growth, pricing, or commercial strategy in eCommerce or food tech companies.
• Background in management consulting, internal consulting, pricing strategy, or growth in a marketplace/digital platform is highly preferred.
• Proven track record of owning multifunctional growth programs across product and commercial teams.
• Experience leading high-performing teams, motivating, and coaching toward achieving goals.

Skills & Capabilities

• Strategic thinker with strong business acumen and analytical skills.
• Deep understanding of pricing mechanics, discounting dynamics, and partner incentives.
• Experience working with product managers and familiarity with agile development processes.
• Strong operational skills; able to translate strategy into hands-on involvement.
• Excellent communicator and influencer, comfortable managing senior stakeholders.

Additional Information:

Why Join Us

At talabat, you'll be part of a high-impact growth team shaping the future of food delivery across the region. You'll work on one of the most powerful growth levers in a fast-moving business, with the autonomy to build, test, and scale initiatives that drive real commercial results.

Remote Work

No

Employment Type

Full-time