Director, Airline Customer Success & Operations

BR2735 GE Aviation Systems North America LLC - Dubai; Dubai; On-site; AED 350,000 - 510,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

GE Aerospace in Dubai seeks a senior liaison for airline customers on technical and commercial matters across GE engine programs. You will own day-to-day relationships, drive fleet performance, contract execution, and issue resolution while representing the voice of the customer.

Lead a cross-functional team across engineering, MRO, supply chain and commercial stakeholders; manage AOG support, CSA contract administration, fleet planning, and continuous improvement initiatives.

Qualifications

• Significant experience in Services & Customer Service Management.
• Knowledge level comparable to a Master’s degree or equivalent experience.

Responsibilities

• Act as the primary liaison between the customer and GE for technical, commercial, and operational issues across the engine fleet.
• Lead cross-functional customer team including engineering, MRO, supply chain, and commercial stakeholders.
• Manage day-to-day airline operations including fleet health monitoring, AOG support, and escalation management.
• Own CSA contract administration—scope, billing, entitlements, and renewal/negotiation support.
• Drive fleet management activities: shop visit forecasting, induction planning, turnaround tracking, and spare engine/parts availability.
• Identify and lead process improvement initiatives using Kaizen and Lean methodologies.
• Prepare and present performance reviews covering KPIs such as reliability and contract health.
• Build long-term customer trust through proactive communication and reliable follow-through.

Skills

Communication

Leadership

Problem solving

Program management

Documentation

Planning

Education

Master's degree or equivalent

Job description

GE Aerospace in Dubai seeks a senior liaison for airline customers on technical and commercial matters across GE engine programs. You will own day-to-day relationships, drive fleet performance, contract execution, and issue resolution while representing the voice of the customer.

Lead a cross-functional team across engineering, MRO, supply chain and commercial stakeholders; manage AOG support, CSA contract administration, fleet planning, and continuous improvement initiatives.