Director, 24x7 Digital Operations Center

ADNOC Group; Abu Dhabi; On-site; AED 420,000 - 600,000; Full time

Job summary

ADNOC Group is seeking a Manager for the Group Digital Operations Center to lead 24x7 monitoring across networks, infrastructure and applications. You will drive incident management, root-cause analysis, and continuous process improvement, coordinating with ADNOC and GC teams to ensure reliable digital services.

The role requires extensive leadership, deep knowledge of ITIL practices, and hands-on oversight of Change, Event and Incident Management to maintain service quality and performance

Qualifications

• Bachelor’s degree in IT or a related field.
• 15 years of experience leading a support/operations team.
• Experience with digital service monitoring tools.
• Strong knowledge of incident, event and problem management.
• Knowledge of configuration/asset, capacity/availability, and SLA management.

Responsibilities

• Plan, organize, and manage staff to ensure 24x7 monitoring of infrastructure, networks and applications.
• Lead incident management, root-cause analysis and stakeholder communications.
• Develop and maintain SOPs for Change, Event and Incident Management.
• Coach and mentor team, manage performance and career development.
• Represent ITIL practices and coordinate with other groups for service improvement.

Skills

ITIL

Incident management

Change management

Monitoring

Leadership

Education

Bachelor’s degree in Information Technology or related field

Tools

Enterprise Monitoring Systems

Job description

ADNOC Group is seeking a Manager for the Group Digital Operations Center to lead 24x7 monitoring across networks, infrastructure and applications. You will drive incident management, root-cause analysis, and continuous process improvement, coordinating with ADNOC and GC teams to ensure reliable digital services.

The role requires extensive leadership, deep knowledge of ITIL practices, and hands-on oversight of Change, Event and Incident Management to maintain service quality and performance