Digital Transformation Manager

The Ritz-Carlton, Santiago; Dubai; On-site; AED 280,000 - 460,000; Full time

Job summary

The Ritz-Carlton, Santiago seeks a Digital Transformation Manager to drive strategic technology programs that improve operations and customer experience. You will partner with business and IT teams to map opportunities, design roadmaps, and implement scalable digital solutions.

Key skills include strategic thinking, project management, and stakeholder engagement. The role emphasizes change management, data-driven decision making, and a proactive, results-oriented mindset.

Qualifications

• Bachelor’s degree or above in Information Technology, Computer Science, Business, Engineering, Digital Transformation, or a related discipline.
• Strong understanding of digital transformation, business process improvement, and technology-driven innovation.
• Excellent project management, analytical, and problem-solving skills.
• Ability to assess business requirements and translate them into effective digital solutions.

Responsibilities

• Lead digital transformation projects and initiatives to boost business performance.
• Evaluate emerging technologies and monitor project outcomes.
• Support organizational change and user adoption with clear communication and training.

Skills

Strategic thinking

Project management

Analytical skills

Business-to-IT translation

Stakeholder management

Communication

Presentation skills

Cross-functional collaboration

Education

Bachelor’s degree or above in IT/CS/Business/Engineering

Tools

Cloud technologies

Automation

Data analytics

AI

CRM

ERP

Job description

Digital Transformation Manager Role Description

We are seeking a strategic, innovative, and results-oriented Digital Transformation Manager to lead initiatives that enhance business performance through technology, digital solutions, and process innovation. The role involves assessing existing processes, identifying digital opportunities, developing transformation roadmaps, and implementing solutions aligned with business objectives. You will collaborate with business and technology teams to streamline workflows, improve operational efficiency, enhance customer experiences, and support data-driven decision-making.

Responsibilities

Responsibilities include managing digital transformation projects, evaluating emerging technologies, monitoring project outcomes, and supporting organizational change and adoption. Strong strategic thinking, project management, analytical skills, and the ability to translate business needs into practical digital solutions are essential.

Qualifications

Qualifications Bachelor’s degree or above in Information Technology, Computer Science, Business, Engineering, Digital Transformation, or a related discipline. Strong understanding of digital transformation, business process improvement, and technology-driven innovation. Excellent project management, analytical, and problem-solving skills. Ability to assess business requirements and translate them into effective digital solutions. Familiarity with cloud technologies, automation, data analytics, AI, CRM, ERP, or other enterprise technologies. Strong stakeholder management, communication, and presentation skills. Ability to manage cross-functional projects and drive organizational adoption of new solutions. Strong understanding of digital trends and emerging technologies. Strategic, proactive, adaptable, and results-oriented mindset.