Digital Onboarding Lead - Business Banking Advisory

Mashreq; Dubai; On-site; AED 80,000 - 140,000; Full time

Job summary

Mashreq in Dubai is seeking a dedicated associate to assist Business Banking clients with their digitally initiated onboarding journey, ensuring adherence to control standards and expeditious processing.

You will maximise completed digital account applications each month, guide clients through NEOBIZ and BCA submissions, and take end-to-end ownership of each application, coordinating with stakeholders to meet timelines.

Responsibilities

• Assist Business Banking clients in completing their digitally initiated onboarding journey in the shortest possible time, while ensuring complete adherence to the bank’s control standards.
• Maximise the number of digital account applications successfully completed every month and maximise the level of client experience throughout the process.
• Perform end-to-end review of customer initiated NEOBIZ and BCA applications to ensure completeness of applications and submission of mandatory documents by the clients.
• Take end-to-end ownership of each allocated application, to ensure it is processed and turned around within the defined timelines, coordinating with key stakeholders and interacting with the clients.

Job description

Mashreq in Dubai is seeking a dedicated associate to assist Business Banking clients with their digitally initiated onboarding journey, ensuring adherence to control standards and expeditious processing.

You will maximise completed digital account applications each month, guide clients through NEOBIZ and BCA submissions, and take end-to-end ownership of each application, coordinating with stakeholders to meet timelines.