Digital Banking Customer Experience Specialist (Dubai)

Pact Employment Services; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Pact Employment Services is recruiting for a Dubai-based customer service role within the banking/finance sector. You will be the first point of contact, educating customers on digital banking services and smart kiosks while handling inquiries with professionalism.

The position requires a minimum 2 years of customer service, Arabic and English proficiency, and a flexible 6-hour shift schedule. Female candidates aged 35 or below are preferred, with a bachelor degree as a must.

Qualifications

• Minimum 2+ years of customer service experience.
• Industry: Banking/Finance preferred or Hospitality, Real-Estate, Airline.
• Candidates based in Dubai, Sharjah, or Ajman.
• Female candidates required.
• Bachelor Degree is a Must.
• Arabic speaker with excellent English.
• Age 35 years or below.
• Flexible to work in either shifts (6 hours per day).

Responsibilities

• Act as the first point of contact and provide excellent customer service.
• Assist and educate customers on digital banking services and smart kiosks.
• Handle customer inquiries and complaints professionally.
• Promote digital banking products while maintaining high service standards.

Skills

Customer service

Arabic language

English language

Education

Bachelor Degree

Job description

Pact Employment Services is recruiting for a Dubai-based customer service role within the banking/finance sector. You will be the first point of contact, educating customers on digital banking services and smart kiosks while handling inquiries with professionalism.

The position requires a minimum 2 years of customer service, Arabic and English proficiency, and a flexible 6-hour shift schedule. Female candidates aged 35 or below are preferred, with a bachelor degree as a must.