Deskside Support - L1 ( Arabic Speaker)

Dicetek LLC; Abu Dhabi; On-site; AED 66,960 - 100,440; Full time

Job summary

Dicetek LLC is seeking a Level 1 Technical Support Specialist to assist with laptop configuration, delivery, and post-implementation support for applications such as Outlook and Teams. The role includes setting up meeting rooms from scratch and providing support for audio‑visual devices.

The ideal candidate will have 1-2 years of relevant experience, a relevant certification, and foundational knowledge of desktop/laptop troubleshooting, Bloomberg application, and AV equipment.

Qualifications

• 1-2 years of relevant experience.
• Relevant certification.
• Foundational knowledge of desktop/laptop troubleshooting.
• Knowledge of Bloomberg application.
• Experience with audio‑visual devices.

Responsibilities

• Provide deskside and remote support for incidents and service requests.
• Diagnose and resolve basic hardware, software, and operating system issues.
• Log, track, and update tickets in ITSM tools with accurate details.
• Ensure adherence to SLAs and resolution timelines.

Skills

Desktop troubleshooting

Remote support

Audio-visual setup

Education

Relevant certification

Tools

Bloomberg application

ITSM tools

Audio-visual equipment

Job description

We are seeking a Level 1 Technical Support Specialist to join our team, focusing on laptop configuration, delivery, and post-implementation support for applications such as Outlook and Teams. This position will also involve setting up meeting rooms from scratch and providing support for audio‑visual devices.

Experience & Skills

• 1-2 years of relevant experience
• Relevant certification
• Foundational knowledge of desktop/laptop troubleshooting
• Knowledge of Bloomberg application
• Experience with audio‑visual devices

Key Responsibilities

• Provide deskside and remote support for incidents and service requests
• Diagnose and resolve basic hardware, software, and operating system issues
• Log, track, and update tickets in ITSM tools with accurate details
• Ensure adherence to SLAs and resolution timelines

Qualifications

• Arabic speaker
• Well‑mannered and well‑groomed