Deputy Boutique Manager

Tanqeeb; Dubai; On-site; AED 335,000 - 558,000; Full time

Job summary

CHANEL in Dubai Airport is seeking a Deputy Manager to lead two fashion boutiques, oversee a team of Sales Managers, and act as a strategic partner to the Boutique Director. The role focuses on delivering the Chanel luxury client experience, brand integrity, and high-performance leadership across both locations.

You will drive business results, develop individual potential, and ensure strategic deployment of Chanel initiatives while maintaining exemplary representation of the brand at all times.

Qualifications

• Proven experience leading multi-store teams.
• Strong business acumen with a focus on client experience and luxury retail.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead a team of Sales Managers across two boutique stores in Dubai Airport.
• Deploy Chanel brand strategy and ensure consistent brand image in both boutiques.
• Act as strategic partner to the Boutique Director on key projects and initiatives.
• Drive exceptional luxury client experiences and monitor business indicators to guide decisions.

Skills

Leadership

Team management

Strategic mindset

Coaching

Communication skills

Brand excellence

Job description

We are hiring a Deputy Manager for our two Fashion boutiques in Dubai Airport. The Deputy Manager is managing a team of managers across both boutiques in the dynamic environment of Dubai Duty Free, UAE and reporting to the Boutique Director.

CHANEL continuously evolves in its search for excellence. In a demanding and constantly changing context, the Deputy Manager reports to and acts as a strategic partner to the Boutique Director.

With a creative and constructive mindset, he/she acts as an engaging and inspiring force in driving the business as a whole, guaranteeing the CHANEL Brand image and ensuring the deployment of the Chanel strategy in the boutique.

Combining courageous leadership, ownership and a strong results orientation and business acumen, the Deputy Manager manages a team of Managers, develops each individual’s potential, drives the excellence of the client experience of his/her team and paves the way for success of the boutique on quantitative and qualitative levers.

Your main responsibilities are:

Manage a team of Sales Managers:

Ensures the teams proper understanding and deployment of the House's strategy. Effective management of Sales Managers ensures efficient collaboration and synergies within his team. Conveys trust in his/her team members and maximizes the potential of the individual, the Deputy Manager defines the priority actions of individual skills development and monitors them while ensuring regular communication to the Boutique Director on this topic. Coaches and mentors his/her team of managers to reach their full potential through prompt feedback on results and competencies. Cultivates an environment of psychological safety that encourages open dialogue, trust, and learning, empowering teams to contribute fully, innovate and perform at their highest potential.

Strategic partner to Boutique Director

Acting as a strategic partner to the Boutique Director on key projects and strategy implementation. Acting as key decision maker and significant contributor to projects. Handles some key projects in accordance with Boutique Director vision. Representing Boutique Director in absence of him/her. Building relationships within the retail community to enrich competitor insight and communicates with Boutique Director key information. Always ensures his/her position as exemplary representative of the house, embodying the image of the brand. Prioritizes long term vision over short-term gains. Uses Chanel Brand Equity safeguarding as a filter in decision making.

Driving the business and ensure the ultimate luxury experience

Ensures excellency in terms of client experience and services, working closely with Client Experience Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury. Monitors business indicators on all product categories in collaboration with Operations Manager and works closely with Sales Managers to create and implement effective business action plans. Monitors indicators and possess a 360 view of business activity and advise the Boutique Director accordingly.

You are energised by:

• You are results-driven with strong business analytical skills
• You are driven by individual and collective commercial performance and teamwork
• You are comfortable in coaching and formalising individual action plans
• You act as a guarantor of exemplarity and accuracy

You will bring:

• Natural leadership and strong managerial skills
• Strategic mindset
• Ability to unite and with excellent interpersonal skills
• Curiosity and an innovative mindset
• Strong relationship skills with internal and external partners
• Emotional and situational intelligence
• Ability to step back and take a global 360 view before taking a decision
• Sensitive to the Fashion environment and its products
• Superb command of English and excellent communication skills