Delivery Manager, Revenue Management Platforms

Etihad Airways; Abu Dhabi; On-site; AED 441,000 - 588,000; Full time

Job summary

Etihad Airways is seeking a Delivery Manager to lead end-to-end delivery, integration, and operations for PROS Revenue Management (RM) and GROUP Sales Optimizer (GSO). You will coordinate with business, technology, and external vendors to ensure data integrity, release planning, and platform stability across the Revenue Management landscape.

The role requires 5+ years in airline technology or revenue management, with at least 4 years hands-on PROS RM experience, plus strong API, SaaS, SQL, and

Qualifications

• Bachelor's degree in Computer Science, Engineering, Operations Research, or a related discipline.
• 5+ years of experience within airline technology, commercial systems, or revenue management environments.
• Minimum 4 years of hands-on experience with PROS Revenue Management solutions, including implementation, integration, or production support.
• Strong experience integrating airline commercial systems, ideally within the Amadeus Altéa and Revenue Availability ecosystem.
• Solid understanding of airline data domains including schedules, ATPCO fares, bookings/PNRs, inventory management, competitor data, and revenue accounting.
• Experience managing complex, multi-vendor technology deliveries and cross-functional stakeholder engagement.
• Strong technical knowledge of APIs, integrations, SaaS platforms, cloud-based environments, SQL, and data reconciliation processes.

Responsibilities

• Own the product delivery roadmap, backlog, release planning, and lifecycle management for Revenue Management and Group Sales solutions.
• Translate business requirements into technical specifications, integration designs, and acceptance criteria, ensuring successful delivery of enhancements, upgrades, and new capabilities.
• Manage integrations and data flows across PROS, Amadeus Altéa Inventory, RAAV, schedules, fares, bookings, inventory, and revenue-related systems.
• Monitor interface performance, data quality, and operational SLAs, driving issue resolution, root cause analysis, and continuous improvement.
• Coordinate cross-functional delivery across internal technology, data, platform, and integration teams while managing dependencies and release schedules.
• Act as the primary technical liaison between business stakeholders, vendors, and external solution providers, ensuring accountability for delivery, change requests and service quality.
• Coordinate closely with the DTI technical, platform and data teams who own the underlying platforms, aligning Offer delivery with their roadmaps, standards, environments and release schedules.
• Manage cross-team dependencies and sequencing across DTI integration, platform and data engineering, securing the capacity and commitment needed for Offer initiatives.
• Act as the bridge between the Offer business and DTI, translating requirements and arbitrating technical trade-offs across teams.
• Ensure system stability through effective incident, problem, change, and environment management practices.
• Maintain technical documentation, interface specifications, data dictionaries, and operational runbooks.
• Hold vendors accountable on SLAs, change requests and defect resolution, and support commercial and contract discussions with technical input

Skills

APIs

Integrations

SaaS platforms

SQL

Data reconciliation

Vendor management

Cross-functional collaboration

Cloud-based environments

Education

Bachelor's degree in Computer Science or related

Tools

PROS Revenue Management

Amadeus Altéa

RAAV

Job description

Etihad Airways is seeking a Delivery Manager to lead end-to-end delivery, integration, and operations for PROS Revenue Management (RM) and GROUP Sales Optimizer (GSO). You will coordinate with business, technology, and external vendors to ensure data integrity, release planning, and platform stability across the Revenue Management landscape.

The role requires 5+ years in airline technology or revenue management, with at least 4 years hands-on PROS RM experience, plus strong API, SaaS, SQL, and