Delivery Manager — Demand, Capacity & Profitability (Dubai)

QualityKiosk; Dubai; On-site; AED 150,000 - 210,000; Full time

Job summary

QualityKiosk in Dubai (UAE) seeks a seasoned Delivery Manager to oversee end-to-end demand lifecycle, capacity planning, forecasting, and staffing across banking and financial services projects. The role focuses on optimizing resource utilization, project profitability, and client relationships in a fast-paced environment.

Lead effort estimation and workforce planning for new opportunities, while driving data-driven decisions with advanced Excel and Power BI dashboards.

Qualifications

• End-to-end demand lifecycle management
• Forecasting demand based on pipelines and capacity
• Drive profitability through cost control and optimization
• Lead estimation and workforce planning for new opportunities
• Interface with clients, business teams and delivery stakeholders
• Support strategic planning with capacity planning and risk assessment
• Maintain accurate demand, allocation and forecast data and MIS reports
• Identify opportunities for process improvement and data-driven decisions

Responsibilities

• Manage end-to-end demand lifecycle and resource planning across projects
• Develop short- and long-term demand forecasts
• Monitor costs, utilization, and project profitability
• Lead effort and resource estimation for opportunities and changes
• Act as main liaison between clients and delivery teams
• Support strategic workforce planning and capacity modeling
• Generate MIS reports and executive dashboards for leadership
• Continuously improve demand management processes

Skills

Demand Management

Workforce Planning

Forecasting

Capacity Management

Profitability Management

Effort Estimation

Client & Stakeholder Management

Data Management

Advanced Excel

Power BI

Reporting & Dashboards

Communication & Presentation

Tools

Excel

Power BI

Job description

QualityKiosk in Dubai (UAE) seeks a seasoned Delivery Manager to oversee end-to-end demand lifecycle, capacity planning, forecasting, and staffing across banking and financial services projects. The role focuses on optimizing resource utilization, project profitability, and client relationships in a fast-paced environment.

Lead effort estimation and workforce planning for new opportunities, while driving data-driven decisions with advanced Excel and Power BI dashboards.