Delivery Manager

QualityKiosk; Dubai; Presencial; AED 150.000 - 210.000; Jornada completa

Descripción de la vacante

QualityKiosk in Dubai (UAE) seeks a seasoned Delivery Manager to oversee end-to-end demand lifecycle, capacity planning, forecasting, and staffing across banking and financial services projects. The role focuses on optimizing resource utilization, project profitability, and client relationships in a fast-paced environment.

Lead effort estimation and workforce planning for new opportunities, while driving data-driven decisions with advanced Excel and Power BI dashboards.

Formación

• End-to-end demand lifecycle management
• Forecasting demand based on pipelines and capacity
• Drive profitability through cost control and optimization
• Lead estimation and workforce planning for new opportunities
• Interface with clients, business teams and delivery stakeholders
• Support strategic planning with capacity planning and risk assessment
• Maintain accurate demand, allocation and forecast data and MIS reports
• Identify opportunities for process improvement and data-driven decisions

Responsabilidades

• Manage end-to-end demand lifecycle and resource planning across projects
• Develop short- and long-term demand forecasts
• Monitor costs, utilization, and project profitability
• Lead effort and resource estimation for opportunities and changes
• Act as main liaison between clients and delivery teams
• Support strategic workforce planning and capacity modeling
• Generate MIS reports and executive dashboards for leadership
• Continuously improve demand management processes

Conocimientos

Demand Management

Workforce Planning

Forecasting

Capacity Management

Profitability Management

Effort Estimation

Client & Stakeholder Management

Data Management

Advanced Excel

Power BI

Reporting & Dashboards

Communication & Presentation

Herramientas

Excel

Power BI

Descripción del empleo

Delivery ManagerR-0046180-01MS - Banking & FSDubaiPosted On 22 Oct 2026End Date 21 Dec 2026Required Experience17 - 20 yearsBasic SectionNo. Of Openings1DesignationDelivery ManagerClosing Date 21 Dec 2026OrganisationalMainBUQuality EngineeringSub BUMS - Banking & FSCountryUAERegionMEAStateDubaiCityDubaiWorking LocationDubaiClient LocationDubaiSkillsSkillBanking Excel AnalyticsHighest EducationNo data availableCERTIFICATIONNo data availableWorking LanguageNo data availableJOB DESCRIPTIONKey Responsibilities : 1) Manage the end-to-end demand lifecycle, including demand intake, resource planning, capacity management, forecasting, and fulfillment while ensuring optimal utilization of resources across projects. 2) Develop and maintain short-term and long-term demand forecasts by analyzing project pipelines, business opportunities, resource capacity, and market trends to support informed decision-making. 3) Drive margin improvement initiatives by monitoring resource costs, utilization, project profitability, and revenue performance, while working closely with delivery and finance teams to achieve business targets. 4) Lead effort estimation, resource estimation, and workforce planning activities for new opportunities, project extensions, and change requests, ensuring accurate planning and successful project execution. 5) Act as a key interface between clients, business teams, and delivery stakeholders to understand resource requirements, address staffing needs, manage escalations, and maintain strong client relationships. 6) Support strategic planning activities through workforce modeling, capacity planning, demand-supply analysis, risk assessment, and recommendations that align with organizational growth objectives. 7) Establish and maintain accurate demand, allocation, utilization, forecasting, and financial data while generating MIS reports, dashboards, and executive-level insights for leadership review. 8) Continuously identify opportunities for process improvement, operational excellence, and data-driven decision-making to enhance overall demand management effectiveness. Required Skills : 1) Demand Management & Workforce Planning 2) Forecasting & Capacity Management 3) Margin & Profitability Management 4) Effort and Resource Estimation 5) Client & Stakeholder Management 6) Strategic Planning & Decision Making 7) Data Management, MIS & Analytics 8) Advanced Excel, Power BI, and Reporting Tools 9) Strong Communication and Presentation Skills