Defense Customer Service Coordinator

Edge Group; Abu Dhabi; On-site; AED 120,000 - 190,000; Full time

Benefits offered by this job

Family visas

Annual flight tickets

Medical insurance for dependents

Education allowances

Job summary

EDGE seeks a Customer Service Representative in Abu Dhabi to act as the primary liaison between defense customers and internal MRO, Field Service, Engineering, Production, Quality, Supply Chain, Inventory and Logistics teams. You will manage repair, maintenance, production, testing and delivery communications, ensuring timely updates and professional interactions.

The role requires 3–5 years of defense/aerospace MRO experience, strong written and verbal English skills, and mandatory Arabic

Qualifications

• Bachelor’s Degree or Diploma in Business Administration, Engineering, or related field.
• Minimum 3–5 years of experience in customer coordination within defense, aerospace, or technical MRO environment.
• Strong written and verbal communication skills.
• Good understanding of technical terminology related to EOIR systems or electronics.
• Experience working with ERP systems and tracking service work orders.
• High level of professionalism, confidentiality, and structured communication.
• Fluent Arabic reading, writing & Speaking is Mandatory.

Responsibilities

• Serve as the primary liaison between defense customers/end users and internal teams (MRO, Field Service, Engineering, Production, Quality, Supply Chain, Inventory and Logistics).
• Provide timely updates on repair progress, parts availability, testing, actions and expected completion dates.
• Communicate schedule risks, delays and changes while maintaining professional customer relationships.
• Translate technical information into clear, customer-focused communication.
• Coordinate with internal teams to obtain real-time status and track work orders to meet commitments.
• Maintain accurate customer communication records and prepare status reports and dispatch notifications.
• Identify and elevate delays, parts shortages, and other risks affecting customer commitments.
• Ensure compliance with defense security, confidentiality, export-control and company policies.

Skills

Communication skills

Arabic language proficiency

Education

Bachelor’s Degree or Diploma in related field

Tools

ERP systems

Job description

EDGE seeks a Customer Service Representative in Abu Dhabi to act as the primary liaison between defense customers and internal MRO, Field Service, Engineering, Production, Quality, Supply Chain, Inventory and Logistics teams. You will manage repair, maintenance, production, testing and delivery communications, ensuring timely updates and professional interactions.

The role requires 3–5 years of defense/aerospace MRO experience, strong written and verbal English skills, and mandatory Arabic