Debt Recovery Specialist — Strategic Negotiator

ClearGrid; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading financial services company in Dubai is seeking a Debt Resolution Specialist responsible for managing overdue accounts. The ideal candidate should have at least 2 years of debt collection experience, focusing on customer-centric strategies while ensuring compliance with relevant regulations. Strong communication and negotiation skills are essential, as well as proficiency in debt collection software. The role emphasizes maintaining positive relationships with customers while pursuing debt recovery efficiently.

Qualifications

• Proven experience as a debt collection agent, with a minimum of 2 years in debt resolution.
• In-depth knowledge of debt collection laws, regulations, and best practices.
• Ability to handle high-pressure situations and manage customer concerns professionally.

Responsibilities

• Manage and directly handle debt recovery efforts for overdue accounts.
• Develop and implement tailored debt resolution strategies based on customer circumstances.
• Maintain professional relationships with customers, ensuring a balance between firm collections and customer empathy.
• Ensure adherence to all relevant debt collection laws, regulations, and company policies.
• Track personal performance metrics, including recovery rates and customer engagement.

Skills

Debt collection

Customer relationship management

Negotiation skills

Communication skills

Organizational skills

Tools

Debt collection software

Job description

A leading financial services company in Dubai is seeking a Debt Resolution Specialist responsible for managing overdue accounts. The ideal candidate should have at least 2 years of debt collection experience, focusing on customer-centric strategies while ensuring compliance with relevant regulations. Strong communication and negotiation skills are essential, as well as proficiency in debt collection software. The role emphasizes maintaining positive relationships with customers while pursuing debt recovery efficiently.