Debt Collection Executive

Caliberly; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Caliberly in Dubai seeks a debt collection agent responsible for contacting customers with overdue payments, negotiating settlements, educating on terms, and developing repayment plans. You will maintain records, resolve disputes, meet monthly recovery targets, and escalate when needed, while ensuring compliance and professionalism.

A background in credit cards or banking is preferred, with a high school diploma as a minimum.

Qualifications

• High School Diploma or equivalent; a Bachelor's degree is a plus.
• 1-2 years of experience in debt collection, preferably in credit cards or banking.
• Excellent communication and negotiation skills.
• Strong ability to manage and prioritize multiple cases effectively.
• Knowledge of credit card products and debt recovery processes.
• Ability to handle challenging customers while maintaining professionalism.

Responsibilities

• Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
• Educate customers about payment terms, penalties, and consequences of delayed payments.
• Develop repayment plans based on customers' financial situations.
• Maintain accurate records of communication, payment commitments, and follow-ups in the system.
• Resolve customer disputes or issues related to their credit card payments promptly.
• Meet monthly recovery targets while adhering to company policies and compliance guidelines.
• Escalate cases for legal action or further follow-up when necessary.

Skills

Communication

Negotiation

Time management

Prioritization

Professionalism

Education

High School Diploma

Bachelor's degree (plus)

Job description

• Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
• Educate customers about payment terms, penalties, and consequences of delayed payments.
• Develop repayment plans based on customers financial situations.
• Maintain accurate records of communication, payment commitments, and follow-ups in the system.
• Resolve customer disputes or issues related to their credit card payments promptly.
• Meet monthly recovery targets while adhering to company policies and compliance guidelines.
• Escalate cases for legal action or further follow-up when necessary.

Requirements:

• High school diploma or equivalent; a bachelors degree is a plus.
• 1-2 years of experience in debt collection, preferably in credit cards or banking.
• Excellent communication and negotiation skills.
• Strong ability to manage and prioritize multiple cases effectively.
• Knowledge of credit card products and debt recovery processes.
• Ability to handle challenging customers while maintaining professionalism.