Data Center Facilities Engineer - Reliability & Incidents

Alibaba Cloud; Dubai; On-site; AED 180,000 - 280,000; Full time

Job summary

Alibaba Cloud is seeking a Data Center Facilities Engineer to support the safe, reliable operation of mission-critical infrastructure across assigned data center sites. The role includes on-site facilities operations, incident and change management, maintenance oversight, technical support, and continuous improvement of critical systems.

You will collaborate with internal teams and external service providers to ensure operational excellence, risk control, and high availability.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering, HVAC, Facilities Engineering, Automation, or related discipline.
• Experience in data center facilities or mission-critical environments.
• Strong knowledge of power distribution, UPS, generators, HVAC, fire protection, and BMS/EPMS/DCIM.
• Proven ability to manage incidents, planned works, and risks in high-availability environments.
• Strong problem-solving, communication, and coordination skills.
• Bilingual or multilingual; Chinese proficiency preferred.

Responsibilities

• Ensure safe, stable, and compliant operation of critical facilities systems (electrical, mechanical, cooling, fire protection, monitoring).
• Lead on-site response to facilities incidents and safety events, including escalation and root-cause analysis.
• Oversee planned changes, preventive maintenance, and routine inspections with traceability.
• Monitor capacity, energy efficiency, and reliability; drive improvements across sites.
• Provide technical support for complex site issues and contribute to engineering reviews and upgrades.
• Coordinate with vendors, colo, and cross-functional teams to support operations and improvements.

Skills

Electrical systems

Mechanical systems

HVAC

Facilities engineering

Incident management

Communication

Bilingual Chinese

Education

Bachelor's degree in Electrical Engineering

Job description

Alibaba Cloud is seeking a Data Center Facilities Engineer to support the safe, reliable operation of mission-critical infrastructure across assigned data center sites. The role includes on-site facilities operations, incident and change management, maintenance oversight, technical support, and continuous improvement of critical systems.

You will collaborate with internal teams and external service providers to ensure operational excellence, risk control, and high availability.