Data Centre Technician - UAE National Only, DCO

Amazon; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Amazon is seeking a Data Center Technician in the UAE to join the Operations team. You will handle server hardware diagnostics, network troubleshooting, and on-site repairs to maintain facility reliability.

The role requires UAE nationality and involves on-call rotations, documentation, and participation in site projects, with an emphasis on safety and efficient data center operations.

Qualifications

• UAE National with family book.
• 1+ year of computer hardware experience.
• 1+ year of computer networking experience.
• Able to lift up to 50 lbs and work in elevated locations.

Responsibilities

• Maintain and upkeep data center infrastructure as part of the Operations team.
• Perform hardware break-fix and troubleshooting on server components.
• Troubleshoot and resolve network issues; respond to emergent incidents.
• Serve as primary contact point for internal teams and external vendors.
• Work against SLAs and handle trouble tickets with directed workflows.
• Participate in on-call rotations and scheduled maintenance activities.
• Contribute to documentation and root-cause analysis for issues.
• Support site-level project work and adhere to health and safety guidelines.

Skills

Server hardware

Networking basics

On-call readiness

Documentation

Education

Associate’s Degree in IT or related field

Tools

Dell servers

HP servers

Super Micro servers

Job description

Data Centre Technician - UAE National Only, DCO

DESCRIPTION

AWS have an exciting Data Center Facility Engineer opportunity in Abu Dhabi available for a UAE national with family book. AWS are committed to contributing towards the UAE’s goal of employing 75000 Emiratis in the private sector and Ministerial Resolution No.279.

Amazon Web Services (AWS) is are looking for Data Center Technicians to join our rapidly expanding team. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation.

All candidates should be willing to work both independently and with a team. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment create documentation innovate solutions and fix complex problems within the Data Center Space.

As a Data Center Technician you are a member of a team responsible for the operation of industry leading geographically diverse large scale and critical facilities. Each team member is a highly motivated individual with demonstrated analytical expertise in the areas of complex mission critical facilities.

We are looking for Data Center Technicians to join our rapidly expanding team. This position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on-call rotation.

All candidates should be willing to work both independently and with a team. Work prioritization organizational skills effective communication and the ability to react quickly are critical to being successful. In addition to hardware and network repair candidates will install equipment create documentation innovate solutions participate in site-level project work and fix complex problems within the Data Center Space.

Key job responsibilities

• You work as part of the Operations team whose primary responsibility is the maintenance and upkeep of the data center infrastructure.
• your role and responsibilities include but are not limited to server rack installation hardware break-fix on various components troubleshooting network issues also responding to emergent situations that affect operational stability.
• You may be the primary contact point for both internal customers (for example: Network Engineers Systems Engineers Software Developers Technical Operations) and external service partners (Hardware Vendors Contractors Service Providers among others).
• You will work and meet SLAs against assigned trouble tickets via a directed workflow be the first line touch point for hardware troubleshooting and technical issues.
• You perform on-call duties and will participate in Data Center operations handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.
• You participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.
• You possess knowledge of the policies and procedures including safety and security within your department and understand the appropriate application of such knowledge.
• You contribute to documentation on technical issues through root cause analysis for operational issues that occur and contribute to process improvement initiatives relevant to the data center environment.
• This position also has a physical component requiring the ability to lift & rack equipment up to 20kg it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.

We are open to hiring candidates to work out of one of the following locations:

Dubai ARE

BASIC QUALIFICATIONS

• UAE National with family book
• 1+ year of Computer Hardware experience.
• 1+ years of Computer Networking experience.
• Candidates should be able to lift up to 50lbs and or work in elevated locations while adhering to health & safety guidelines.
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed.

PREFERRED QUALIFICATIONS

• 1+ years of Linux Operating Systems experience.
• 2+ years computer Hardware including troubleshooting and repair skills experience.
• 2+ years of Data Center experience.
• 1+ years of Perl Python Bash or other scripting languages experience.
• 2+ years experience with one or more of the following hardware platforms (e.g. Dell HP) is a plus. HP Dell ZT Foxconn Super Micro SGI etc.
• An Associate’s Degree or equivalent experience in an IT related field.